Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Regardless of whether Microsoft Edge is installed on the PC, you should still have Internet Explorer. Search for the program, open it and follow the suggestions listed.

If you have tried all of the suggestions listed in the previous thread, you may be looking at a routing or congestion issue. This can happen anywhere along your route to the server and may not affect other services that take a different route to their respective servers.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!