GMs, player support and lost items!

[ejiboo]

i have had numerous, if not almost all of my valuable items lost. i have contacted both GM's in-game and live support. live support tells me that the GM's are they only ones that can help me and that i need to contact them.

i waited 4 hours for a GM response which wasn't even in the form of a tell and instead, an easily overlooked flashing icon on the top right of my screen that brings me to a message telling me to submit a bug report on support.na.squareenix.com which in itself is quite cryptic for there is no indication of an area to submit bugs.

i responded to the gm via the message system and received another message telling me that GM's do not handle these in-game issues and for a list of issues to see a different site, which i did, and it confirms that they assist with account recovery, of which sounds a lot like something that relates to the help i need.

this is a multi-faceted problem; not only were valuable items lost but also items that i am unable to obtain, seemingly, EVER again.

mallet of the luminary
gambler's crown

i can bring myself to accept that i lost 7/7 ifrit and 5/7 moogle weapons along with a lot of melded gear that i was storing because the lodestone advised me to because i have the opportunity to reacquire that gear but the achievement items are seemingly lost forever.

i have the achievement, why can i not receive the reward?

i would also like to receive proper help regarding these issues which have all seemed to stem from an earlier issue/bug/malfunction with my retainer that was never addressed and seemed to point me in the same downward spiraling, terrible experience.

SE has the opportunity to redefine support, community and GMs with XIV and it is already off to a terrible start. Yoshi you can change this!

[DarkSchnyder]

Damn, that's rough. I hope I never actually require their assistance.

[SE_James]

Ejiboo,

We do apologize for the loss of items, and the confusion you have run across in trying to rectify your problem. At this point in time, we do not offer any sort of item recovery services for FINAL FANTASY XIV. So neither the SQUARE ENIX Support Center or the in-game Game Masters will be able to help you recover the items that are loss.

However, there are still steps that can be taken if you feel that this loss was due to unauthorized access by a third party. Those steps require that you contact the SQUARE ENIX Support Center for further assistance.

The SQUARE ENIX Support Center for North American accounts can be found at this link:
SQUARE ENIX Support Center

The SQUARE ENIX Support Centre for European accounts can be found at this link:
SQUARE ENIX Support Centre

The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
SQUARE ENIX Support Center

As this is not a technical issue, but an account-related issue, this thread has been closed.