Ejiboo,

We do apologize for the loss of items, and the confusion you have run across in trying to rectify your problem. At this point in time, we do not offer any sort of item recovery services for FINAL FANTASY XIV. So neither the SQUARE ENIX Support Center or the in-game Game Masters will be able to help you recover the items that are loss.

However, there are still steps that can be taken if you feel that this loss was due to unauthorized access by a third party. Those steps require that you contact the SQUARE ENIX Support Center for further assistance.

The SQUARE ENIX Support Center for North American accounts can be found at this link:
SQUARE ENIX Support Center

The SQUARE ENIX Support Centre for European accounts can be found at this link:
SQUARE ENIX Support Centre

The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
SQUARE ENIX Support Center

As this is not a technical issue, but an account-related issue, this thread has been closed.