Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

If you have the Steam version of Final Fantasy XIV registered to the account, you will need to get the Steam licence for Shadowbringers. This is because Steam and Windows are treated as two separate computer platforms and are not compatible with each other. In order to refund the the Windows version of the game, you will need to contact the retailer you purchased it from.

If you have purchased Shadowbringers from the SQUARE ENIX online store, you will need to contact their support team.

This thread will be moved to " Separate Support Required"


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