When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 5/19/2019
Frequency: every time viewing cutscene
World name: faerie
Character name: jentaru stalk
Retainer name: n/a
NPC name: n/a
Monster name:n/a
Class/Level: 58
Party or solo: solo
In-game time: n/a
Area and coordinates: quest As the Gods Will
Housing: n/a
Steps: view cutscene
1. last word wor few words of cutscene are cut out
2.
3.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: verizon fios
- Modem maker/model number: n/a

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\blant\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn E:\games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Ryzen 5 2600X Six-Core Processor (12 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 3502
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32694.414MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 65462.414MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.269GB SYSTEM_FREEDISC_SPACE 864.913GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.006GB SYSTEM_FREEDISC_SPACE 2603.926GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16347.207 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1967
SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16347.207 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1967
SYSTEM_GRAPHICS_DRIVER_DATE 3/16/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E94AC546-1253-4ABB-869F-0483B9A5CE6D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8339
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/2/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {6B2C0728-3C73-470C-8825-5DE850296A89}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8339
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/2/2018 00:00:00
SYSTEM_SOUND Speakers (5- Logitech G933 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {9648A515-B71A-4C28-A7A0-87C71A0DFEEC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/7/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1EA4900-4030-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1B4A4C0-4030-11E9-800B444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 350 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1EA7010-4030-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1EA9720-4030-11E9-8007444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1EA7010-4030-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {98722310-3FDD-11E9-8001444553540000}
SYSTEM_INPUT_NAME Commander PRO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1EABE30-4030-11E9-8008444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1EA7010-4030-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1EABE30-4030-11E9-8009444553540000}
SYSTEM_INPUT_NAME Logitech G933 Gaming Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1B4CBD0-4030-11E9-800C444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 350 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6A5B1D50-40E7-11E9-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 350
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1EA9720-4030-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B77D340-3FE2-11E9-8008444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B1EA9720-4030-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {987BC000-3FDD-11E9-8005444553540000}
SYSTEM_INPUT_NAME AURA Custom Human interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

AsPowerBar
FFXIVLauncher
In-Game Bugs - Post New Thread - Mozilla Firefox
@CaydenG - Discord
GPU Tweak II
GPU Tweak II Monitor


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 32 NPAPI
Battle.net
CloneDrive
Diablo III
Escape from Tarkov
GameFirst IV
Heroes of the Storm
ASUS GPU TweakII
AURA RGB Lighting Control for Graphic card & XG-STATION
Realtek PCI-E Wireless LAN Driver
NVIDIA Stereoscopic 3D Driver
Origin
Overwatch
RamCache II
StarCraft II
Steam
Uplay
Tom Clancy's The Division 2
World of Warcraft
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.11.25325
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
AURA Service
Patriot Viper RGB
GALAX GAMER RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Command & Conquer™ The Ultimate Collection Additional Content
ASUS Keyboard HAL
ASUS GPU TweakII
FINAL FANTASY XIV - A Realm Reborn
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS AURA Display Component
GameFirst IV
CORSAIR iCUE Software
AURA RGB Lighting Control for Graphic card & XG-STATION
Command & Conquer™ Red Alert™ 3 and Uprising
ASUS MB Peripheral Products
Microsoft Visual C++ 2017 Redistributable (x86) - 14.11.25325
Corsair LINK 4
G.SKILL AURA DRAM Component
Asus Sonic Studio 3
ASUS AURA VGA Component
ASUS Product Register Program
ASUS GLCKIO2 Driver
KeyBot II
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.11.25325
AURA
ASUS GLCKIO2 Driver
Command & Conquer™: Generals and Zero Hour
AURA Service
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2005 Redistributable
OEM Application Profile
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
XSplit Gamecaster
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
REALTEK Bluetooth Filter Driver
Asus Sonic Radar 3
ASUS AURA Odd Component
Corsair LINK 4
ASUS AURA Headset Component
Adobe Reader XI (11.0.04)
ASUS Mouse HAL
Battlestate Games Launcher 0.7.2.569
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ASUS AURA Motherboard HAL
WestwoodOnline
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS MousePad HAL
AI Suite 3
Kingston AURA DRAM Component
Apex Legends
Corsair AURA DRAM Component
AURA DRAM Component
ROG RAMDisk
Asmedia USB Host Controller Driver
MemTweakIt
ASUS ROG Connect Plus
Balanced
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Command & Conquer™ Red Alert 2 and Yuri’s Revenge
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
CPUID ROG CPU-Z 1.79.1
DAEMON Tools Lite
Mozilla Firefox 66.0.5 (x64 en-US)
Mozilla Maintenance Service
Command and Conquer: Red Alert 3
Space Engineers
Command and Conquer: Red Alert 3 - Uprising
Rust
Tom Clancy's Rainbow Six Siege
Rust - Staging Branch
Counter-Strike: Global Offensive
SteelSeries Engine 3.14.0
VLC media player
ASUS Aac_NBDT HAL
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Asus AudioCaptureNotificationConfigurator
GALAX GAMER RGB
Asus SonicStudio3Setup
ASUS Keyboard HAL
ASUS Mouse HAL
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ASUS AURA Extension Card HAL
Asus ProductDaemonSetup
Corsair AURA DRAM Component
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
AMD Product Verification Tool version 1.0.2.8
G.SKILL AURA DRAM Component
Asus ApoDispatchConfigurator
Logitech G HUB
Asus NahimicSettingsConfigurator
Kingston AURA DRAM Component
Asus SonicMapperConfigurator
ASUS AURA VGA Component
ASUS MousePad HAL
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Asus SonicRadar3Setup
ASUS AURA Headset Component
Asus ProfileSwitcherCleanup
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Asus DeviceRoutingConfigurator
ASUS AURA Display Component
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
NVIDIA Ansel
NVIDIA 3D Vision Driver 419.67
NVIDIA Control Panel 419.67
NVIDIA Graphics Driver 419.67
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 36.0.0.0
NVIDIA PhysX System Software 9.19.0218
DisplayDriverAnalyzer
NVIDIA HD Audio Driver 1.3.38.13
NVIDIA Install Application
NVIDIA NGX 1.2.14.120
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
NVIDIA USBC Driver 1.1.27.831
ASUS AURA Odd Component
ASUS MB Peripheral Products
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
ASUS AURA Motherboard HAL
Patriot Viper RGB


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\CorsairLink4\CorsairLink4.exe 00002CC4
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00002FF8
C:\Program Files (x86)\RamCache II\RamCache.exe 00001674
C:\Program Files\Mozilla Firefox\firefox.exe 00003574
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002B74
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00002F6C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19031.17720.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001A94
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19041.481.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002290
C:\Users\blant\AppData\Local\Discord\app-0.0.305\Discord.exe 00002DA8
C:\Windows\Explorer.EXE 000010B8
C:\Windows\System32\CompPkgSrv.exe 00001334
C:\Windows\System32\RuntimeBroker.exe 000035F4
C:\Windows\System32\SecurityHealthSystray.exe 00002A6C
C:\Windows\System32\TiltWheelMouse.exe 00002B1C
C:\Windows\System32\smartscreen.exe 00002494
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00003720
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000019C0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001FC8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001E74
C:\Windows\system32\DllHost.exe 00001F1C
C:\Windows\system32\SettingSyncHost.exe 000021A8
C:\Windows\system32\sihost.exe 00001510
C:\Windows\system32\svchost.exe 00000340
C:\Windows\system32\taskhostw.exe 00000538
E:\games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000285C
E:\games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001BA0