My pre order bonus code wont work

[worldofneil]

Oh my god. Are you for real ?! So i just need to pre order through the website ?

Woah there. If you've used Steam to buy the game and you used those game keys then your account IS a Steam account, don't go refunding anything until you're sure it's NOT a Steam account.

What does the Mogstation say about your account? (see my pictures above)

[White_Wolf_X]

Oh my god. Are you for real ?! So i just need to pre order through the website ? I used steam to buy it and thought that my account was a steam account ?! How rediculous is it that they dont exsplain that atall that makes no sence to me, Thank you so much, i'v applied for a steam refund and i guess ill try order it through the Mog Station website, thank you so much again i hope this fixes it

If you bought the original a realm reborn ( FINAL FANTASY XIV Online Starter Edition ) on steam then all other expansions also need to be bought that way, at least that is the way i remember it working.
Unless something have changed.

Same for the other way around if you bought from square enix.

Also steam does make it very clear.

IMPORTANT:
• Please note that the FINAL FANTASY® XIV: SHADOWBRINGERS expansion pack also includes FINAL FANTASY® XIV: HEAVENSWARD & FINAL FANTASY® XIV: STORMBLOOD, which will be provided at release on July 2, 2019. This package requires FINAL FANTASY® XIV Online Starter Edition (A Realm Reborn) to play the game.
• This product is only compatible with the Steam version of FINAL FANTASY® XIV: A Realm Reborn. If you’ve purchased FINAL FANTASY® XIV: A Realm Reborn on Steam, then you must also purchase FINAL FANTASY® XIV: SHADOWBRINGERS on Steam to upgrade your existing account.
• Once you have purchased the game, you will be able to view your registration codes by selecting “FINAL FANTASY XIV” in your Steam “Library” and selecting “CD key” on the right-hand menu. The codes will always be accessible from this location should you ever need to reference them again. Please note that these codes will only work on Steam FINAL FANTASY XIV service accounts.
• You will be able to redeem the registration code for “FINAL FANTASY XIV” on Mog station on the day of the official launch, July 2nd.
• For those playing “FINAL FANTASY XIV” for the first time, the registration codes can be registered during the game installation process