Unable to download patch or log in to Lodestone

[Doki]

Maybe it's temp files in your profile. Try c:\users\<user_name>\appdata\local\temp
also
C:\Users\<user_name>\AppData\Local\Microsoft\Windows\INetCache

[Cikala]

I finally got logged in. Didn't have to do anything special, just keep trying. I suspect it's a problem with a lot of people trying to update and the hamsters are tired.

[Aliya_Ashgrove]

I know this is of no real help other than to build morale, but I was having the same problem. I just kept trying and eventually it installed the patch successfully. I didn't delete, re-install, or turn off anything special. Just kept typing in my password and hitting <Enter> until it worked. Good luck!

[Challe83]

Same problem here

[HyperiusUltima]

I'm having the same issue. Did SE screw up something on the backbone when updating? Because honestly I think this needs to be dealt with swiftly before this thread gets EVEN MORE populated or the Tech Support Forum being covered in this same issue with multiple threads.

[NastyGnarles]

Temporary internet files solution worked for me on Windows 10:

1. Close FFXIV launcher
2. Run disc cleanup, and select correct drive.
3. make sure temp internet files box is checked.
4. click OK.

After I relaunched the FFXIV launcher it updated and I'm now in-game.

[f00dl3]

Same problem here. It downloaded the patch, then corrupted my install, failed version check. I deleted my install files to try to force it to re-install, it installed 25 MBs, now it says server is not responding.

I restored the files, it started updating the patch, and stopped at 25 MB as well

Looks like something is shutting down my connection to the update server after 25 MBs every single time. Did they cap bandwidth by accident?

[Edduard]

I have trying to connect to the game, multiple errors every time. It's not consistent. Sometimes it doesn't load the patch, others start downloading and stop downloading after few seconds. After many tries it downloaded but now simply did not loaded the Play button and got errors again. After 40 min trying many times, I am playing. Same is happening to my raid group, we are all in discord talking about the issue.

[30413][10009][10019]"

Second, the download never commences and the following message displays:
"Unable to complete version check.
[30410][30607][10009][1019]

[Einmimiria]

Thank you for the reply everyone.

We've seen some similarities regarding this issue and we want to gather some more information about it. If you feel comfortable doing so, please provide the following information:

Internet Service Provider:
General Location (State/Province):

Note: Please do not provide your IP address as this is not suitable to a public setting.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Verence]

What did not work:
- Editing the .cfg to force a version check
- Deleting temporary Windows files
- Just retrying for 3 hours


What did work:
- Clearing system cache and internet history with CCleaner


The problem is now resolved, but that being said...
ISP: Xfinity (Comcast)
Location: Washington State