Quote Originally Posted by SayuyuYuyu View Post
My friend was banned recently and had to go through the same experience of waiting 4-5 hours for someone to come find her, only to be told that she had to file a false harassment report in order to alert the GMs to her being there.
https://docs.google.com/document/d/1...lbXkAQP6cl9Oo/

As a disclaimer I agree entirely with what has been said in that Google document, and if it were not 3,000 words past the word limit I would have likely just repeated it myself. I watched the event unfold from the beginning via Discord and I was honestly somewhat surprised that SE would treat their customers like this. Breaking TOS or not, a customer is a customer. Really, the issue is that the jail exists as a way for GMs to isolate players who they perceive to have broken the rules and then communicate with them directly, but it doesn't really give the person much of an opportunity to let someone know they're there. Filing a false harassment report is absolutely not the way to do it, especially since it isn't written anywhere that it's the GM's expected mode of communication.
This is completely unacceptable and SE should be ashamed of their abysmal customer service. Banning someone over parsing is already stupid but treating them that way makes it that much worse.

That GM should suffer some sort of penalty and they definitely shouldn't be in any kind of customer-facing role, they're inconsiderate and not cut out for this job in the slightest.