I mean sadly if the request was done in game then yeah OP is kind of in a hard spot since they have logs as proof. Granted, I do feel we are missing some context, but if they do have ingame chat logs and you have a stickler GM I could see them taking action against your account. Though 10 day seems like overall, but never been in GM jail been reported countless times and had GM's speak with me but never been in jail before. All best if true OP.