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  1. 05-11-2019 10:41 AM #1
    Subrias
    Player
    Subrias's Avatar
    Join Date
    Aug 2013
    Posts
    17
    Character
    Subrias Aikanaro
    World
    Hyperion
    Main Class
    Lancer Lv 70

    Cannot preorder shadowbringers on the square enix store

    no matter what browser i use it just says "please wait while information is verified by our banking services. This may take up to 1 minute." It has been over an hour on 3 different browsers. refreshing the browser makes me start the process all over again.
    https://i.imgur.com/SbarJ04.png
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  2. 05-14-2019 06:26 AM #2
    Dynratygus
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Forums,


    Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact store support. Please use the following link:

    https://pep-sqex-us.zendesk.com/hc/en-us/requests/new

    This thread will be moved to ‘Separate Support Required'

    Hope you see you online!
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