Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

What kind of controller are you using? Have you tried recalibrating the controller in the System Configuration Menu under the Gamepad Settings tab? Please also make sure no other programs are interfering with the interface. To make sure no other programs are interfering, perform a cleanboot. Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Hope to see you online!