Unable to complete Version Check after update

[Oblivion3012]

I downloaded the update for 5.8 yesterday, and when i went to launch the game, i got a blue screen. After restarting, I've been getting nothing but this error message: "[Unable to complete Version Check. [30410] [30607] [20457] [404]". I waited until today to see if it was fixed, with the same results. Any suggestions?

I play on PC, and I've tried deleting internet temp files already.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

The error you are receiving is due to an issue with the game connecting to the network. Are you connected to the router using wifi or an Ethernet cable?

Hope to see you online!

[Oblivion3012]

I am using a Wi-Fi adapter. I'll try restarting my router and relay how it works.

[Dynratygus]

Thank you for the reply.

In addition to restarting the PC, please also try the following:

- Make exceptions for anti-virus/firewall

- Update Internet Explorer ( The FFXIV application uses Internet Explorer settings)
Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"


Hope to see you online!

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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