Dx11 crashing continuously

[Kusari-chan]

I've seen this issue reported a lot and I know I've reported it in game, but I'm making an official ticket to add my incidents to the growing list of DirectX11 failure reports.

So back in early March, March 6th to be exact, I had just finished getting the parts for a new pc build and set it up specifically for FFXIV. The crashes started immediately, without warning, and at random times. Sometimes the game would crash without any error codes and go straight to the desktop. Sometimes the game would crash with a single "A fatal DirectX error has occurred" line of text.
More frequently it's a list of dx11, kernel32, and ntdl error codes such as this one:

Things I have tried include (not necessarily in this order):
Uninstalling the game and reinstalling
Virus scans
Defragmenting
Wiping the system and reinstalling windows
Changing core clock speeds
DirectX9 (same error messages but with dx9 instead of dx11 in the list)
Installing the game from Square
Installing the game through Steam
Turning off overlays
Turning off startup programs
Running the game in compatibility mode
Running the game in Administrator mode
Creating a new account on my pc and running the game there

And I'm sure anything else that has been recommended online I've tried but I probably forgot to list during the past 2 months of this constant headache. I had many more screenshots of the incidents but be thankful the windows reinstallation kind of deleted them, but the last I checked I had more than 30.

As far as hardware is concerned everything in the initial build of the pc was brand new except the graphics card but even that got replaced over a month ago as one of our attempts to find a solution to the problem. We were using my old Radeon RX480 and upgraded it to an Nvidia GeForce GTX1070, but the errors persisted.

Stats for reference:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\joshu\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 0207
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16310.160MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19254.160MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.161GB SYSTEM_FREEDISC_SPACE 283.417GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.080 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_db88cbff076b2928\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_db88cbff076b2928\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_db88cbff076b2928\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbdi.inf_amd64_db88cbff076b2928\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3039
SYSTEM_GRAPHICS_DRIVER_DATE 4/16/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Sony Platinum (primary) (Wireless Stereo Headset)
SYSTEM_SOUND_DEVICE_ID {2EE2B1BA-DBC1-4CEB-B639-23C8FC5381C9}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {6F4246D2-F949-474E-89E4-BF4D493D0AB5}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND KG251Q (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {86D66019-771E-406B-9F27-0BCC0DCF8FCE}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {FFB966D2-E2DC-4F58-BE16-8E3117C9AF9D}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84ECCFD0-712D-11E9-8001444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84EFDD10-712D-11E9-8002444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84F00420-712D-11E9-8003444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {84F163B0-712D-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84F49800-712D-11E9-8006444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84F49800-712D-11E9-8007444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84F0C770-712D-11E9-8004444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Keyboard(KB)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84F4E620-712D-11E9-8009444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2048 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84F50D30-712D-11E9-800A444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84F50D30-712D-11E9-800B444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84F50D30-712D-11E9-800C444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Keyboard(KB)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {84F53440-712D-11E9-800D444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Keyboard(KB)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
@joshuathegreat87 - Discord
Technical Support - Post New Thread - Google Chrome
Lightshot
Steam
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Steam
Lightshot-5.4.0.35
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Nexus Mod Manager
The Elder Scrolls Online
FINAL FANTASY XIV Online Free Trial
The Elder Scrolls V: Skyrim Special Edition
The Elder Scrolls V: Skyrim
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
NVIDIA Ansel
NVIDIA Control Panel 430.39
NVIDIA Graphics Driver 430.39
NVIDIA GeForce Experience 3.18.0.102
NVIDIA Optimus Update 36.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 36.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.18.0.102
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002E7C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001D90
C:\Program Files (x86)\Skillbrains\lightshot\5.4.0.35\Lightshot.exe 00002804
C:\Program Files (x86)\Steam\Steam.exe 00002C10
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00001D8C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000019F8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002C18
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000243C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001334
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvsphelper64.exe 00002114
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001C64
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001708
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 000022BC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19031.17720.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002994
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11904.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000604
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19041.481.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001CD8
C:\Users\joshu\AppData\Local\Discord\app-0.0.305\Discord.exe 00000708
C:\Users\joshu\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000000A8
C:\Users\joshu\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 000007F8
C:\WINDOWS\Explorer.EXE 000016FC
C:\WINDOWS\System32\svchost.exe 00001FB0
C:\WINDOWS\system32\ApplicationFrameHost.exe 0000112C
C:\WINDOWS\system32\DllHost.exe 00001130
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 000019A4
C:\WINDOWS\system32\SearchFilterHost.exe 00001DE4
C:\WINDOWS\system32\SettingSyncHost.exe 0000199C
C:\WINDOWS\system32\browser_broker.exe 00000DE8
C:\WINDOWS\system32\conhost.exe 00001DF0
C:\WINDOWS\system32\ctfmon.exe 000015FC
C:\WINDOWS\system32\sihost.exe 00001428
C:\WINDOWS\system32\svchost.exe 000011DC
C:\WINDOWS\system32\taskhostw.exe 00001D3C
C:\Windows\System32\CompPkgSrv.exe 000031C0
C:\Windows\System32\DataExchangeHost.exe 00002C28
C:\Windows\System32\MicrosoftEdgeCP.exe 00001150
C:\Windows\System32\RuntimeBroker.exe 000018CC
C:\Windows\System32\SecurityHealthSystray.exe 0000251C
C:\Windows\System32\smartscreen.exe 000024E0
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002AE4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000ECC
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00000D20
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001A00
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000018C4

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to your concern. Could you provide the error message you are receiving-in your next reply?

Hope to see you online!

[CookieHQ]

She included the screenshots in her post. This is the exact error message taken from her screenshot:
A fatal DirectX 11 error has occured. (11000002)
There's no other error message or report.

I am having the same issue and with shadowbringers dropping DX9 support I am very tempted to ask for a refund soon. I contacted the support to ask for a solution to this problem via email but they didn't give me any recommendation yet.
I have also tried most of the steps above and from different topics or even reddit to fix the problem as she mentioned and I can also say that nothing of it fixed my issue:

Creating a new account on my pc and running the game there
Uninstalling the game and reinstalling
clean install of all drivers, also updated them to the newest version which released just 2d ago and promised compatibility with the new win10 update... but didn't help after all.
Virus scans
Cleaning and fixing up my registry with 3rd party software
Undercloacking my GPU
Swapping HDMI cable and opening my PC to remove dust just to be sure it's not hardware related
Turning off overlays
Uninstalling Dropbox
Turning off startup programs
Running the game in compatibility mode
Running the game in Administrator mode
Checked my PC temperature, checked GPU workload
Ensured that dxdiag shows no error message
Ensured my GPU shows no error message

As for reference if I am playing the benchmark, I have a probability of crashing 9/10 times, if it randomly runs to the end it tells me my PC score is extremely high.

As of in the normal game, the crash happens at a random times doing random things.
I can crash in an empty city, in a crowded place, in a 4man dungeon but then against all odds I can just 24man raids just fine. So it seems to be unrelated to "doing specific things ingame"
I can run the game fine for hours but then suddenly crash 3 times in a row.

As an observation aside from the game:
- I feel like it's been crashing less before win10 forced their stupid new update onto me (but still its been occasionally crashing before as well.)
- My screen looses its signal whenever the crash happens, so maybe that helps identify the issue?

I don't know why you have to drop DX9 for something that instable. Especially while there's many known issues among players.
During my research on how to fix my issue Ive come across soooo so many people who have the same issue and nothing has been completely fixed.
Are we just all supposed to quit the game?

[Hadewych]

I feel you, Im thinking to refund too Shadowbringers. Its too sad that this as Im reading its been for years yet no solution. I as you I did everything but cant force myself to play Dx9 when they are ending the support of it soon too. Does Yoshi knows of this?

[lavacon]

Hey me too! Canceling pre-order if not fixed. Same issue just hit me last night. Updated system, clean installs.... no dice. Ran for months without a single crash or error prior. Nothing in my system has changed.

[CookieHQ]

I've been running better the past few days. I'm still too worried to call it a definite fix and I can't tell which of my recent experiments worked, but could you try those for me and tell me if they help any?
That is, if you also have win10 and nividia working (or in that case not working) together. They really seem to hate dx11. I'm not qualified for tech support, but I did contact IT for my issue, and it seems to be a display driver issue.
So what I tried last was:

1) Uninstalling nvidia gefore experience: I was reading in a Path-of-Fire dx11 topic that even when you close the programm, it still messes with win10

2) Disable Vsync (this is what I expect helps dx11 the most) and select Maximum Performance in Nvidia Control Panel
Right-click on the desktop area then click NVIDIA Control Panel.
Now click on Manage 3D settings.
Set Power Settings to Maximum Performance and turn off Vertical Sync. (ff doesn't let you disable vsync, that's why I did it via my nvidia panel.)
Click Apply to save changes.
Right click battery icon on the system tray and select Power Options.
In the Power Options window select High Performance under Choose or customize a power plan.
Reboot your PC to save changes.

3) Change Power Management Setting (that's what I found when I looked for display driver fixes instead of dx fixes)
Go to Control Panel.
View by “Small icons” in Control Panel and click Power Options.
Change plans to High Performance. After opening Power Options window, if you do not see High Performance option, expand “Show additional plans”, then you will see it there.
After that, click Change plan settings.
Click Change advanced power settings.
Expand PCI Express then Link State Power Management. Make sure the setting is Off.
Right-click on PC desktop and click NVIDIA Control Panel.
Click Manage 3D settings in right pane. In left pane at “Global Settings” tab, select “Power management mode” to Prefer maximum performance.
Then click Apply button to make the change take effect.
If the problem occurs while you are playing games, please also:
Right click the the game icon and select Properties. Select the “Compatibility” tab and check the box for “Disable Desktop Composition” and click OK button. (<- I couldnt find this for the steam version, but I copied it just in case.)