Scholar level 45 Class quest bug

[Tobana]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 2019-05-08
Frequency: Once
World name: Louisoix
Character name:Tobana Kurogane
Retainer name:None
NPC name: Beli
Monster name: None
Class/Level: Scholar / 46
Party or solo: Solo
In-game time: 9:40 P.M
Area and coordinates: Old Gridania - x12.6 y7.8
Housing: Leatherworkers guild
Steps:
1. Started level 45 Scholar class quest - "In the image of the ancients"
2. Followed the steppes that the quest gave me
3. ended up giving the quest item to Beli, after a short cutscene it said it was finished but did not give me the quest item so i can not complete the quest, and now i can't progress my scholar anymore becuse of it.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Optic Fiber/Banhof 10Mbit/s -10Mbit/s
- Modem maker/model number: Not the issue

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Home 64 bitar (6.2, build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz (6 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 0614
SYSTEM_LANGUAGE svenska. Nationell inställning: svenska
SYSTEM_MEMORY 16253.180MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 25469.180MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.017GB SYSTEM_FREEDISC_SPACE 21.892GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.761GB SYSTEM_FREEDISC_SPACE 145.169GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.016GB SYSTEM_FREEDISC_SPACE 744.418GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8126.590 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1694
SYSTEM_GRAPHICS_DRIVER_DATE 11/12/2018 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engelska
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8254 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_a86ba86f420fe5ff\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_a86ba86f420fe5ff\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_a86ba86f420fe5ff\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_a86ba86f420fe5ff\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.4982
SYSTEM_GRAPHICS_DRIVER_DATE 3/8/2018 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engelska

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Högtalare (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {78A1605C-C15C-4CC9-87B0-899AEC71AB00}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8279
SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
SYSTEM_SOUND_DRIVER_DATE 10/24/2017 00:00:00
SYSTEM_SOUND Acer XF270H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2BC3C491-B232-4488-B1E6-E910A81F634A}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0004
SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
SYSTEM_SOUND_DRIVER_DATE 10/22/2018 00:00:00
SYSTEM_SOUND Realtek HDMI Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3CCA8E0F-0459-403E-B7D2-0005214648B1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8279
SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
SYSTEM_SOUND_DRIVER_DATE 10/24/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mus
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Tangentbord
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24CEBA50-5A0E-11E8-8001444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24D040F0-5A0E-11E8-8003444553540000}
SYSTEM_INPUT_NAME G400s Optical Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24D040F0-5A0E-11E8-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[Vicvictorw]

What specifically does your quest progress say to do?

As I understand it you need to be wearing specific pieces of equipment when you talk to Alka Zolka to turn in the quest, which would be found in your equipment inventory as opposed to your normal bags. You may want to double check that.