PC Fatal direct X error, different issue

[Chiamora_Yuga]

Hello there to anybody reading this.

Simply put, I can start the game, play for a while, then it stops, giving me an error message "Fatal Directx error has occured 11000002"

It happens at seemingly random intervals, sometimes I can play for 3 hours before it happens, sometimes it happens 3 times in just a few minutes. Very annoying to say the least.

Here's my FFXIV system info



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Reco\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (8 CPUs), ~1.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.02
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8107.098MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9387.098MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.009GB SYSTEM_FREEDISC_SPACE 31.959GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 917.882GB SYSTEM_FREEDISC_SPACE 832.601GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 13.630GB SYSTEM_FREEDISC_SPACE 1.641GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4053.549 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki130274.inf_amd64_bafd2440fa1ffdd6\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki130274.inf_amd64_bafd2440fa1ffdd6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki130274.inf_amd64_bafd2440fa1ffdd6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki130274.inf_amd64_bafd2440fa1ffdd6\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6373
SYSTEM_GRAPHICS_DRIVER_DATE 11/18/2018 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speaker/Headphone (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {18E8120A-96EF-44A3-A49F-15257C927EEE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8544
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/25/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {033AFF10-5D47-11E9-8002444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
RtlS5Wake


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
McAfee LiveSafe
Native Instruments Controller Editor
Native Instruments Service Center
Native Instruments Traktor 2
Native Instruments Traktor Audio 10 Driver
Native Instruments Traktor Audio 2 MK2 Driver
Native Instruments Traktor Audio 6 Driver
Native Instruments Traktor Kontrol D2 Driver
Native Instruments Traktor Kontrol F1 Driver
Native Instruments Traktor Kontrol S2 MK2 Driver
Native Instruments Traktor Kontrol S4 MK2 Driver
Native Instruments Traktor Kontrol S5 Driver
Native Instruments Traktor Kontrol S8 Driver
Native Instruments Traktor Kontrol X1 MK2 Driver
Native Instruments Traktor Kontrol Z1 Driver
Native Instruments Traktor Kontrol Z2 Driver
Star Trek Armada II
WinCDEmu
WinRAR 5.70 (32-bit)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
OpenOffice 4.1.6
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
HP Support Solutions Framework
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
HP System Event Utility
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
HP ePrint SW
HP JumpStart Bridge
Software voor Intel® Chipset-apparaten
HP PC Hardware Diagnostics Windows
HP Support Assistant
HP Registration Service
The Protectors v 0.8.8a patch
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25017
The Protectors v 0.8.7 FULL
HP ePrint SW
Microsoft VC++ redistributables repacked.
Google Update Helper
HP Connection Optimizer
HP Recovery Manager
Intel(R) Dynamic Platform and Thermal Framework
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25017
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Realtek Ethernet Controller Driver
HP Customer Experience Enhancements
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
REALTEK Bluetooth Driver
REALTEK Wireless LAN Driver
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
HP Audio Switch
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
HP ePrint SW
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25017
Fleet Operations version 3.2.7
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
HP JumpStart Launch
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25017
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
DAEMON Tools Lite
HP Documentation
Synaptics Pointing Device Driver
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.61.0
Native Instruments Controller Editor
Native Instruments Service Center
HP ePrint SW
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Native Instruments Traktor Kontrol S8 Driver
Native Instruments Traktor Audio 6 Driver
Native Instruments Traktor Audio 10 Driver
Update for Windows 10 for x64-based Systems (KB4480730)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Intel(R) Management Engine Driver
Native Instruments Traktor Kontrol S2 MK2 Driver
HP ePrint SW
Energy Star
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Bonjour
HP ePrint SW
Native Instruments Traktor Kontrol F1 Driver
Native Instruments Traktor Audio 2 MK2 Driver
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25017
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Native Instruments Traktor Kontrol Z2 Driver
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Rapid Storage Technology
Native Instruments Traktor 2
Microsoft Visual C++ 2005 Redistributable (x64)
HP ePrint SW
Update for Windows 10 for x64-based Systems (KB4023057)
Native Instruments Traktor Kontrol D2 Driver
Native Instruments Traktor Kontrol S4 MK2 Driver
Native Instruments Traktor Kontrol S5 Driver
Ableton Live 10 Lite
Intel® Optane™ Pinning Explorer Extensions
Intel(R) Trusted Connect Service Client x64
Native Instruments Traktor Kontrol Z1 Driver
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Native Instruments Traktor Kontrol X1 MK2 Driver
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25017
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
Microsoft VC++ redistributables repacked.


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe 00002FEC
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 00003230
C:\Program Files (x86)\Realtek\PCIE Wireless LAN\RtlS5Wake\RtlS5Wake.exe 000030AC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000A65C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002D34
C:\Program Files\Common Files\McAfee\Platform\mcuicnt.exe 0000A3B4
C:\Program Files\DAEMON Tools Lite\DTShellHlp.exe 00002D00
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00002484
C:\Program Files\Windows Defender\MSASCuiL.exe 000029F0
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001E38
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000A268
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19021.18010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000A21C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_1.16.1012.0_x64__8wekyb3d8bbwe\GameBar.exe 0000460C
C:\WINDOWS\Explorer.EXE 000018B8
C:\WINDOWS\System32\DriverStore\FileRepository\ki130274.inf_amd64_bafd2440fa1ffdd6\igfxEM.exe 000018D4
C:\WINDOWS\System32\RtkAudUService64.exe 000020FC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002FC8
C:\WINDOWS\system32\DllHost.exe 000037E8
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 000016F4
C:\WINDOWS\system32\backgroundTaskHost.exe 00009584
C:\WINDOWS\system32\conhost.exe 00001014
C:\WINDOWS\system32\svchost.exe 00009A54
C:\Windows\System32\RuntimeBroker.exe 000066C4
C:\Windows\System32\smartscreen.exe 00009C0C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002170
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EF0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001DB8
c:\program files\common files\mcafee\modulecore\ModuleCoreService.exe 000029C0
c:\windows\system32\sihost.exe 0000171C
c:\windows\system32\svchost.exe 00002AA8
c:\windows\system32\taskhostw.exe 00000054


I hope somebody will be able to help because this is seriously putting a damper on raiding

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything updating/changing on your PC that coincides with this?

Does this PC have a dedicated graphics card? The System Report only listed Intel Integrated Graphics. If this is the case, it may be the cause of the issue. Integrated graphics aren't officially support unfortunately. It doesn't prevent you from playing the game, but you can run into issues like this.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Chiamora_Yuga]

Does this PC have a dedicated graphics card? The System Report only listed Intel Integrated Graphics. If this is the case, it may be the cause of the issue. Integrated graphics aren't officially support unfortunately. It doesn't prevent you from playing the game, but you can run into issues like this.

Ah, then that has to be the issue, this is a new laptop. Guess I'll have to start saving for a better one or upgrade the graphics card.