Rule Change-

[Penthea]

Welcome to all legal documents, contracts, EULAs, NDAs and any other forms of rules and regulations everywhere n_n

The ToS is worded very deliberately as to allow the company's representatives to arbitrate with as much freedom as possible

Exactly. Which becomes problematic when you got a company like SE who are at times exceptionally harsh with how they deal with harassment cases, but are not clear about what exactly counts as that behaviour and at times never bother to look at the context. This leaves players very confused, uneasy and at worst feeling betrayed.