can not open certain doors in Hauke Manor to progress the dungeon

[Capt_W]

Date & Time: 2May2019 8:04PM CST
Frequency: everytime
World name: Exodus
Character name: Nepenthee Sindari
Retainer name: na
NPC name: na
Monster name: doors?
Class/Level: BRD lvl 70
Party or solo: party and solo
In-game time: 12:15pm
Area and coordinates: Hauke Manor
Housing: na
Steps:
1. clicked all over the door
2. attempted to use item directly from inventory
3. have someone else open the door
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Cable/Comcast
- Modem maker/model number: not available to get to it

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\swirg\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
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SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37591.762MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.267GB SYSTEM_FREEDISC_SPACE 491.386GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 637.601GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 466.885GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
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SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3039
SYSTEM_GRAPHICS_DRIVER_DATE 4/16/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8079.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16363.881 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3039
SYSTEM_GRAPHICS_DRIVER_DATE 4/16/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Razer Kraken 7.1 V2)
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SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/8/2016 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
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SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {083347C0-424D-477C-A41F-3E66BFF75098}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND OMEN by HP 25 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {31E8FCB0-2E76-4DF5-BABC-73ED38A74212}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND VE245 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {61BD02C3-E4BA-4BC2-9B75-6C980638FE50}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D9D017EF-2946-42CF-8D26-7946F7B123DB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/8/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E95BCAF2-B025-4D27-8D6E-D4D0CB098494}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8228
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/8/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {2A5713D0-3D18-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT {59476AB0-23DC-11E8-8007444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2A5761F0-3D18-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT {2A578900-3D18-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
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SYSTEM_INPUT {59471C90-23DC-11E8-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
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SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {594806F0-23DC-11E8-800C444553540000}
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SYSTEM_INPUT_NAME NZXT USB Device
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SYSTEM_INPUT {594806F0-23DC-11E8-800D444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Chroma V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {59476AB0-23DC-11E8-8008444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {72072560-508A-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Kraken 7.1 V2
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SYSTEM_INPUT {72077380-508A-11E8-8003444553540000}
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SYSTEM_INPUT {594791C0-23DC-11E8-8009444553540000}
SYSTEM_INPUT_NAME Razer Firefly
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SYSTEM_INPUT {1A5E52C0-A4C2-11E8-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
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SYSTEM_INPUT {7FF694D0-6CA9-11E9-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe 0000319C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002BCC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000022DC
C:\Program Files (x86)\NZXT\CAM\Launcher\CAM.exe 0000378C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 000036CC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000037C0
C:\Program Files (x86)\Razer\Razer_Kraken0502_Driver\Drivers\SysAudio\Kraken0502Helper.exe 0000384C
C:\Program Files (x86)\Razer\Razer_Kraken0510_Driver\Drivers\SysAudio\Kraken0510Helper.exe 00003880
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002874
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00003470
C:\Program Files (x86)\Steam\Steam.exe 00001D6C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003618
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001950
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000AE8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000388
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000277C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002748
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00003378
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19021.18010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001018
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1903.21.0_x64__8wekyb3d8bbwe\Calculator.exe 000036D8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_2.26.28001.0_x64__8wekyb3d8bbwe\GameBar.exe 000048CC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19041.481.0_x64__8wekyb3d8bbwe\YourPhone.exe 00004C38
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.19031.11411.0_x64__8wekyb3d8bbwe\Music.UI.exe 00002E48
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002DA4
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11425.20190.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000048FC
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11425.20190.0_x64__8wekyb3d8bbwe\HxTsr.exe 00002C54
C:\Users\swirg\AppData\Local\Discord\app-0.0.305\Discord.exe 00001860
C:\WINDOWS\Explorer.EXE 00001EAC
C:\WINDOWS\System32\svchost.exe 00001FCC
C:\WINDOWS\system32\ApplicationFrameHost.exe 000038BC
C:\WINDOWS\system32\DllHost.exe 00003F54
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00000A90
C:\WINDOWS\system32\SettingSyncHost.exe 0000267C
C:\WINDOWS\system32\browser_broker.exe 00003ED0
C:\WINDOWS\system32\conhost.exe 000022E8
C:\WINDOWS\system32\sihost.exe 000001D8
C:\WINDOWS\system32\svchost.exe 00001AA8
C:\WINDOWS\system32\taskhostw.exe 00000EB4
C:\WINDOWS\system32\wbem\unsecapp.exe 000000C0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001204
C:\Windows\System32\CompPkgSrv.exe 00001F60
C:\Windows\System32\MicrosoftEdgeCP.exe 00003FF0
C:\Windows\System32\RuntimeBroker.exe 00002078
C:\Windows\System32\SecurityHealthSystray.exe 00000E80
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 00002370
C:\Windows\System32\SystemSettingsBroker.exe 000043B0
C:\Windows\System32\smartscreen.exe 00003268
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00000870
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C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00003E90
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000026D8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002398
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000021B0
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000009D0
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000519C
D:\bethesda.net launcher\BethesdaNetLauncher.exe 00000568

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Browser Information
- Name and version of the browser currently in-use: Google Chrome
- Internet Explorer Version:

-------------------------------------------------
Information About the Peripherals You Are Using
-Type: Mouse/Keyboard
-Maker: Razer
-Model Number: Naga Trinity and Black Widow Ultimate

[Iscah]

Doors should either be already open, or have a targetable "locked door" text on them - in which case you need to have picked up a key off the floor elsewhere in the dungeon.

Have you cleared it before, or is it your first time playing?

Also it would still be useful to post your co-ordinates within the dungeon, including which level of the house you're in.

[Rufalus]

Defeat all of the enemies and collect the key/s from the floor before attempting to interact with the door. A couple of doors also require a unique type of key. There's a yellow key in one of the basement cells.

[Legion88]

There is an option somewhere to hide interactable objects.
This will prevent you from interacting with these objects including summoning bells, doors etc.