Frequent DirectX Crash-to-Desktop errors

[Alenonimo]

Today, in the spam of 3 hours I had 4 CTDs (crash-to-desktop errors). Three of those errors were while playing on Orbonne Monastery. Last error was when I was finishing teleporting to Azys La a few minutes ago.

All of the error messages looks like this:



I have this issue now and then and I have no idea what causes it. Other players tell me to lower the game's graphics settings, others tell me to lower the framerate, and I've even heard that the issue may be caused by overlays, popups from programs like Steam, Epic Games, Discord.

I really wish to know what I can do to mitigate this issue or what may be causing it. It's driving me nuts!

Here's my system report that I got from the launcher. Hope it may help:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\alexa\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro 64 bits (6.2, Compilação 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU	AMD Ryzen 5 1500X Quad-Core Processor           (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	F4
SYSTEM_LANGUAGE	português (Configuração regional: português)
SYSTEM_MEMORY	8143.590MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	16335.590MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 222.411GB    SYSTEM_FREEDISC_SPACE 72.933GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1863.000GB    SYSTEM_FREEDISC_SPACE 864.413GB
SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 118.688GB    SYSTEM_FREEDISC_SPACE 15.479GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	GeForce GTX 960
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	4053.313 MB
SYSTEM_GRAPHICS_SHARED_VRAM	4071.795 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	25.21.0014.1967
SYSTEM_GRAPHICS_DRIVER_DATE	3/16/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	GeForce GTX 960
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	4053.313 MB
SYSTEM_GRAPHICS_SHARED_VRAM	4071.795 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1360 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c5dc31c3a136544a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	25.21.0014.1967
SYSTEM_GRAPHICS_DRIVER_DATE	3/16/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	Inglês
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	VG245 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{D8BA25EA-8DE9-4B45-AFE5-4171535F72AA}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.03.0038.0013
SYSTEM_SOUND_DRIVER_LANGUAGE	Inglês
SYSTEM_SOUND_DRIVER_DATE	1/15/2019 00:00:00
SYSTEM_SOUND	Headphones (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{32AFD5DA-8F2D-406B-8033-4353A7D43EB7}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.8228
SYSTEM_SOUND_DRIVER_LANGUAGE	Inglês
SYSTEM_SOUND_DRIVER_DATE	8/8/2017 00:00:00
SYSTEM_SOUND	Steam Microphone (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID	{53731F0E-BD15-4F52-8E7A-398C4DEC8297}
SYSTEM_SOUND_DEVICE_NAME	SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION	
SYSTEM_SOUND_DRIVER_LANGUAGE	
SYSTEM_SOUND_DRIVER_DATE	7/28/2017 00:00:00
SYSTEM_SOUND	Steam Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID	{727C26A2-D9AB-4175-BEDF-B8A3D8F20F4B}
SYSTEM_SOUND_DEVICE_NAME	SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION	
SYSTEM_SOUND_DRIVER_LANGUAGE	
SYSTEM_SOUND_DRIVER_DATE	7/20/2017 00:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Teclado
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{C133FBB0-BBAB-11E6-8001444553540000}
SYSTEM_INPUT_NAME	Wacom Tablet
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 11  SYSTEM_GAMEPAD_BUTTON 6  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{2AE15260-4EF3-11E9-8001444553540000}
SYSTEM_INPUT_NAME	HyperX Alloy Core RGB
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{2AE23CC0-4EF3-11E9-8002444553540000}
SYSTEM_INPUT_NAME	HyperX Alloy Core RGB
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 8192  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{C13422C0-BBAB-11E6-8002444553540000}
SYSTEM_INPUT_NAME	Wacom Tablet
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 2  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B18BBB90-D7B4-11E8-8001444553540000}
SYSTEM_INPUT_NAME	Gaming Mouse G600
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B14F4C90-1F36-11E9-8001444553540000}
SYSTEM_INPUT_NAME	Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 5  SYSTEM_GAMEPAD_BUTTON 10  SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT	{C13422C0-BBAB-11E6-8003444553540000}
SYSTEM_INPUT_NAME	Wacom Tablet
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
new 1 - Notepad++
Random crashing - Mozilla Firefox


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Lula - The Sexy Empire
Fallout: New Vegas
Gwent
Fallout 2
Adobe Creative Cloud
Adobe Flash Player 32 NPAPI
Adobe Flash Player 32 PPAPI
Audacity 2.1.3
DisplayFusion 9.4.3
Battle.net
Dropbox
Receitanet
Epson Scan 2
FileZilla Client 3.34.0
foobar2000 v1.3.16
GNU Privacy Guard
Gpg4win (3.0.0)
HandBrake 1.1.2
Hearthstone
Inkscape 0.92.1
IRPF2016 - Declaração de Ajuste Anual, Final de Espólio e Saída Definitiva do País
IRPF2017
IRPF2018
IRPF2019
Adobe Bridge CC 2018
KeePass Password Safe 2.36
K-Lite Codec Pack 14.2.6 Standard
LADSPA_plugins-win-0.4.15
LAME v3.99.3 (for Windows)
Mp3tag v2.88a
NVIDIA Stereoscopic 3D Driver
OBS Studio
OpenAL
Origin
Overwatch
Adobe Photoshop CC 2018
Postbox 6.1.0 (x86 en-US)
PS3Splitter version 1.1.5.2
qBittorrent 4.1.5
Scrivener Update
SpeedCrunch
Steam
The Elder Scrolls Online
Uplay
Beyond Good and Evil
Manual Epson L4150
VeraCrypt
WinSCP 5.9.5
WizMouse v1.7.0.3
XnView 2.42
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FOMM 0.14.11.12
Dropbox Update Helper
GPSoftware Directory Opus
Sound Forge Audio Studio 10.0
Epson Software Updater
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MSVCRT Redists
MSXML 4.0 SP3 Parser
Minecraft
CLIP STUDIO PAINT 1.8.8
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27027
Spybot Anti-Beacon
CLIP STUDIO 1.8.6
Java Auto Updater
EPSON Scan OCR Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27024
Epson Easy Photo Print 2
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27024
GOG Galaxy
Microsoft Visual C++ 2005 Redistributable
Flawless Widescreen version 1.0.15
Realtek Ethernet Controller Driver
CLIP STUDIO PAINT 1.6.2
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Epson Printer Connection Checker
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
FFmpeg (Windows) for Audacity versão 2.2.2
Epson Event Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
PNGGauntlet
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT versão 0.14.3
Apple Software Update
PDFtk - The PDF Toolkit version 2.02
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
CLIP STUDIO 1.6.2
Assistente de Atualização do Windows 10
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Epic Games Launcher
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windscribe
ASUS MultiFrame
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27027
Vortex
Nexus Mod Manager
7-Zip 16.04 (x64)
Bulk Rename Utility 3.0.0.1 (64-bit)
CCleaner
Defraggler
EPSON L4150 Series Printer Uninstall
GPL Ghostscript
JDownloader 2
Logitech Gaming Software 9.02
MediBang Paint Pro 17.0 (64-bit)
Mozilla Firefox 66.0.3 (x64 pt-BR)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
Microsoft Office Professional Plus 2016 - pt-br
Speccy
You Need A Budget 4 (YNAB)
Subnautica
ASTRONEER
FINAL FANTASY XIV Online
Factorio
Prey
The Elder Scrolls V: Skyrim Special Edition
Guacamelee! 2
FINAL FANTASY XV WINDOWS EDITION
My Time At Portia
The Elder Scrolls V: Skyrim
Borderlands GOTY Enhanced
Crayola Scoot
La-Mulana 2
Subnautica: Below Zero
SumatraPDF
Mesa Gráfica Wacom
VdhCoApp 1.2.1
XnView Shell Extension 4.0.3 (64bits)
XnViewMP 0.93.1
ParticleShop
Corel Painter Essentials 5
Corel AfterShot 3(64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
Corel AfterShot 3 x64
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Corel Update Manager
Painter Essentials 5 - CT
Java 8 Update 211 (64-bit)
Private Internet Access
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Corel AfterShot 3 - IPM Content x64
IconHandler 64 bit
Corel AfterShot 3 - IPM x64
ParticleShop - Core
Windows 10 Permanent Activator Ultimate v1.8.1
Painter Essentials 5 - Corex64
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Painter Essentials 5 - EN
Epic Games Launcher Prerequisites (x64)
ParticleShop - IPM Content
ParticleShop
Corel Painter Essentials 5 - IPM
Painter Essentials 5 - Setup Files
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft SQL Server Compact 4.0 x64 ENU
Painter Essentials 5 - JP
Painter Essentials 5 - Core
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
EpsonNet Print
Painter Essentials 5 - DE
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27024
ParticleShop - IPM
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Painter Essentials 5 - FR
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Epson Customer Research Participation
NVIDIA Ansel
NVIDIA Driver do 3D Vision 419.67
Painel de controle da NVIDIA 419.67
NVIDIA Driver de gráficos 419.67
NVIDIA Driver de controle do 3D Vision 390.41
NVIDIA Optimus Update 36.0.0.0
NVIDIA Software do sistema PhysX 9.19.0218
DisplayDriverAnalyzer
NVIDIA Driver de áudio HD 1.3.38.13
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
Corel Update Manager
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ParticleShop
Corel Painter Essentials 5 - IPM Content
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27024
Painter Essentials 5 - Contentx64
Corel AfterShot 3 - ICA x64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	00001CEC
C:\Program Files (x86)\Dropbox\Client\72.3.127\QtWebEngineProcess.exe	000018AC
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe	00000F18
C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe	00002BAC
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe	00000E44
C:\Program Files\Logitech Gaming Software\LCore.exe	00002DAC
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe	00001EA4
C:\Program Files\Mozilla Firefox\firefox.exe	00001A14
C:\Program Files\Notepad++\notepad++.exe	000008FC
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe	00003734
C:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe	00000CF4
C:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe	00001F78
C:\WINDOWS\Explorer.EXE	00001824
C:\WINDOWS\system32\ApplicationFrameHost.exe	00001DDC
C:\WINDOWS\system32\DllHost.exe	000031D0
C:\WINDOWS\system32\SettingSyncHost.exe	00001814
C:\WINDOWS\system32\sihost.exe	00003544
C:\WINDOWS\system32\svchost.exe	0000374C
C:\WINDOWS\system32\taskhostw.exe	000026B0
C:\Windows\System32\CompPkgSrv.exe	00003214
C:\Windows\System32\DataExchangeHost.exe	00002D50
C:\Windows\System32\RuntimeBroker.exe	0000047C
C:\Windows\System32\SecurityHealthSystray.exe	00001920
C:\Windows\System32\SystemSettingsBroker.exe	00002E50
C:\Windows\System32\spool\drivers\x64\3\E_YATISOE.EXE	00003434
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe	000029A0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	000035BC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	00000740
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00000DF8
D:\Steam\Steam.exe	00002EA8
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe	0000380C

[Lozza]

Are you shutting down your PC after the crash or just reloading the client? I'd suggest shutting the PC down completely, then boot back up and restart the client.

This isn't a solution just a suggestion that may ease the crashes. While I haven't had this crash in FFXIV I was having them for a while in Destiny 2. What I found there was that if I just restarted the game client then I would crash again within 30 mins or so of relaunching. However if I shut down my PC and restarted I would often (though not always) go the rest of my gaming session without seeing a crash.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything updating/changing on your PC that coincides with this?

Overlays are one of the things that can interfere with the game. If you have any overlays active (Geforce Experience, Steam Overlay, etc.) try disabling it.

You may also want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.