DirectX not confirming current version

[DemonLordMudkip]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 05/01/19
Frequency: Every time I boot the game
World name: Famfrit
Character name: Jonas jostar
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1. I've run the runtime multiple times for multiple versions and installed all the latest drivers
2. It still tells me to install the latest version of DirectX and restart the game
3. I did a full system restore recently but before I did so the game was running perfectly fine

Connection Specs
- Type of internet connection/provider: AT&T

■ PC Specs


-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\unkno\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS BIOS Date: 06/28/18 17:25:36 Ver: V2.30
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16334.875MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19662.875MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.290GB SYSTEM_FREEDISC_SPACE 68.343GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 2518.729GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon (TM) RX 480 Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.438 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0341662.inf_amd64_6a03bbaf8486839e\B341390\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0341662.inf_amd64_6a03bbaf8486839e\B341390\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0341662.inf_amd64_6a03bbaf8486839e\B341390\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0341662.inf_amd64_6a03bbaf8486839e\B341390\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.15031.9002
SYSTEM_GRAPHICS_DRIVER_DATE 4/14/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (HyperX Virtual Surround Sound)
SYSTEM_SOUND_DEVICE_ID {31CE31C4-9E0B-4FA5-871F-20C4CD2899A4}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND 5 - 43S405 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {67498CA7-5EAB-4165-BC93-FB058BA4D0F0}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0007
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/30/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {6948BB31-F4DE-4CED-AA34-733F7AFDC9F9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8642
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/22/2019 00:00:00
SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID {FB1453CF-1C80-43CB-97DA-611BBCA5A8D0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BEC7A0F0-6943-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BECA11F0-6943-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BECA11F0-6943-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BECA11F0-6943-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BECA11F0-6943-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BECC82F0-6943-11E9-8006444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5A8AA9F0-695E-11E9-800A444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BECC82F0-6943-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BECC82F0-6943-11E9-8008444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BECC82F0-6943-11E9-8009444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Mozilla Firefox
File Explorer
Microsoft Store
Microsoft Edge
Microsoft Store
Microsoft Edge
Microsoft Edge
Settings
Settings
#general - Discord
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced SystemCare Ultimate 12
Battle.net
Diablo III
Driver Booster 6
IObit Malware Fighter 6
IObit Uninstaller 8
Razer Synapse
Smart Defrag 6
StarCraft
StarCraft II
Steam
Uplay
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
AMD Settings
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
OEM Application Profile
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Balanced
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
Mozilla Firefox 66.0.3 (x64 en-US)
Mozilla Maintenance Service
Terraria
STAR WARS™ Knights of the Old Republic™ II: The Sith Lords™
South Park™: The Stick of Truth™
Killing Floor 2
Sniper Elite 3
Skullgirls
Killer is Dead
Resident Evil Revelations 2 / Biohazard Revelations 2
Sid Meier's Civilization VI
The Witcher 3: Wild Hunt
Sleeping Dogs: Definitive Edition
Enter the Gungeon
Sniper Elite 4
SEGA Mega Drive & Genesis Classics
King's Quest
Tales of Zestiria
Tom Clancy's Rainbow Six Siege
FINAL FANTASY X/X-2 HD Remaster
Hollow Knight
Tales of Symphonia
FINAL FANTASY IX
The Surge
TEKKEN 7
FINAL FANTASY VII
FINAL FANTASY VIII
FINAL FANTASY XIV Online
The Incredible Adventures of Van Helsing: Final Cut
Staxel
Stardew Valley
Tales of Berseria
Slime Rancher
STRAFE: Millennium Edition
Nioh: Complete Edition
.hack//G.U. Last Recode
MONSTER HUNTER: WORLD
FINAL FANTASY XII THE ZODIAC AGE
Devil May Cry 5
STAR OCEAN™ - THE LAST HOPE™ - 4K & Full HD Remaster
FINAL FANTASY XV WINDOWS EDITION
Yakuza 0
Jurassic World Evolution
Heroes of Hammerwatch
Borderlands GOTY Enhanced
Shadow of the Tomb Raider
Onimusha: Warlords / 鬼武者
Phoenix Wright: Ace Attorney Trilogy / 逆転裁判123 成歩堂セレクション
Sekiro™: Shadows Die Twice
Mortal Kombat 11
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
AMD Radeon Settings
AMD Problem Report Wizard
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
AMD User Experience Program Installer
Branding64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ASCTray.exe 00001EAC
C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\Surfing Protection\FF_SPNativeMessage.exe 00001014
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00000DDC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00001830
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00000410
C:\Program Files\Mozilla Firefox\firefox.exe 00002634
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000018CC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001FD8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002270
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.27.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000FF0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19041.481.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001D1C
C:\Users\unkno\AppData\Local\Discord\app-0.0.305\Discord.exe 000025C0
C:\Users\unkno\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001AB4
C:\Windows\Explorer.EXE 0000122C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000076C
C:\Windows\System32\CompPkgSrv.exe 00004568
C:\Windows\System32\MicrosoftEdgeCP.exe 0000435C
C:\Windows\System32\RtkAudUService64.exe 00000E4C
C:\Windows\System32\RuntimeBroker.exe 00002508
C:\Windows\System32\SecurityHealthSystray.exe 000020F4
C:\Windows\System32\smartscreen.exe 00002100
C:\Windows\System32\svchost.exe 00001EB4
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000017D0
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000422C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001C04
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001960
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001874
C:\Windows\system32\ApplicationFrameHost.exe 00003CF4
C:\Windows\system32\DllHost.exe 00003354
C:\Windows\system32\MicrosoftEdgeSH.exe 000043E8
C:\Windows\system32\SettingSyncHost.exe 00000958
C:\Windows\system32\browser_broker.exe 000043D4
C:\Windows\system32\conhost.exe 000045AC
C:\Windows\system32\sihost.exe 00001560
C:\Windows\system32\svchost.exe 000010BC
C:\Windows\system32\taskhostw.exe 00000DB4
D:\Steam\Steam.exe 00004448
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001DE0
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00004A44
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003048
D:\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000020D8
D:\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00001634
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

[alimdia]

When I had this issue after a fresh install what helped me was downloading the offline directx installer from Microsoft website https://www.microsoft.com/en-us/down...s.aspx?id=8109

It installs some missing files.