Random crashing

[Dark_Rikku]

so in towns and cities I am fine but when I am in dungeons or doing maps I get the red ball, everyone is moving fine and I can follow them on my screen but I am frozen on theirs. my sending and receiving shoots up to 10-20k when this happens. is it happening for anyone else or is this just me? been like this since the server visits happened.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long has this issue been occurring. Also what have you tried already to alleviate the problem? In your next reply, could you provide a system report?

Hope to see you online!

[Dark_Rikku]

I do not know how to provide a system report sorry. and its been happening since the last patch went live. I have tried to update my drivers and reset my router. I am hard wired into my router as well and never had a problem since the patch.

[Dynratygus]

Good afternoon and thank you fr the reply.

To provide a system report, simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Is there an error message that appears on the crash? If so, please provide the error message in your next reply.

Hope to see you online!

[Dark_Rikku]

the error message is the 90k error like I Discconect but I can still see others moving and doing things



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\kevin\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1002
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32688.551MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37552.551MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.910GB SYSTEM_FREEDISC_SPACE 678.838GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 931.331GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16344.275 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3039
SYSTEM_GRAPHICS_DRIVER_DATE 4/16/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11048.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16344.275 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3039
SYSTEM_GRAPHICS_DRIVER_DATE 4/16/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (2- Razer ManO'War)
SYSTEM_SOUND_DEVICE_ID {C9660E65-25A0-4E40-887A-F91C1A241A08}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AC7310C8-9347-4C4C-9674-7DF32BA86BFF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6873
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/29/2013 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D07BD6F0-527C-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D07BFE00-527C-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D07BFE00-527C-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D07C4C20-527C-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D07C4C20-527C-11E9-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D07C7330-527C-11E9-8007444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D07C9A40-527C-11E9-8008444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D07C9A40-527C-11E9-8009444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2048 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D07C9A40-527C-11E9-800A444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D07C2510-527C-11E9-8004444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D07CC150-527C-11E9-800C444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D07CE860-527C-11E9-800D444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D07CC150-527C-11E9-800B444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV
Microsoft Edge
Random crashing and 2 more pages ‎- Microsoft Edge
#general - Discord
Task Manager
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Spotify Premium
Microsoft Edge
Microsoft Edge
Settings
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
Battle.net
Overwatch
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
AURA Service
Patriot Viper RGB
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
ASUS AURA Headset Component
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
AURA Service
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
AURA DRAM Component
ASUS Keyboard HAL
ASUS AURA Extension Card HAL
ASUS GLCKIO2 Driver
AURA
ASUS GLCKIO2 Driver
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
ASUS MB Peripheral Products
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
ASUS AURA Motherboard HAL
Corsair AURA DRAM Component
PS4 Remote Play
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Kingston AURA DRAM Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
ASUS AURA Odd Component
ASUS Update Helper
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ASUS Mouse HAL
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS AURA VGA Component
Balanced
Realtek High Definition Audio Driver
ASUS AURA Display Component
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Software
Microsoft Office 365 - en-us
FINAL FANTASY X/X-2 HD Remaster
Sword Art Online: Hollow Realization Deluxe Edition
Assassin's Creed Odyssey
WinRAR 5.70 (64-bit)
ASUS Keyboard HAL
ASUS Mouse HAL
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
FFXIV TexTools
ASUS AURA Extension Card HAL
Corsair AURA DRAM Component
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Kingston AURA DRAM Component
ASUS AURA VGA Component
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
ASUS AURA Display Component
NVIDIA Ansel
NVIDIA Control Panel 430.39
NVIDIA Graphics Driver 430.39
NVIDIA GeForce Experience 3.18.0.102
NVIDIA Optimus Update 36.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 36.0.0.0
DisplayDriverAnalyzer
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA NGX 1.2.14.123
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.18.0.102
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.1.27.831
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ASUS MB Peripheral Products
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
ASUS AURA Motherboard HAL
Patriot Viper RGB


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00019518
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00025128
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000255D8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00020784
C:\Program Files (x86)\Steam\Steam.exe 0001B21C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00037F04
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0001AE84
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000CAB4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0001438C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00017EEC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00014C5C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19021.18010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00031E1C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.27.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000FBFC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19041.481.0_x64__8wekyb3d8bbwe\YourPhone.exe 00009600
C:\Users\kevin\AppData\Local\Discord\app-0.0.305\Discord.exe 0001B4B4
C:\Users\kevin\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0001B100
C:\Users\kevin\AppData\Roaming\Spotify\Spotify.exe 0001A6F8
C:\Windows\Explorer.EXE 000164F4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00030CC4
C:\Windows\System32\GameBarPresenceWriter.exe 0001DC2C
C:\Windows\System32\MicrosoftEdgeCP.exe 00016E44
C:\Windows\System32\RuntimeBroker.exe 0001E8F8
C:\Windows\System32\SecurityHealthSystray.exe 00019730
C:\Windows\System32\smartscreen.exe 00019A30
C:\Windows\System32\svchost.exe 00025CA4
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00020988
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0001A6E8
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000188C4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 000140B4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00018AF4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000190D8
C:\Windows\system32\ApplicationFrameHost.exe 00018D5C
C:\Windows\system32\DllHost.exe 00018C54
C:\Windows\system32\MicrosoftEdgeSH.exe 0001E44C
C:\Windows\system32\SearchProtocolHost.exe 000270DC
C:\Windows\system32\SettingSyncHost.exe 0001949C
C:\Windows\system32\browser_broker.exe 00019100
C:\Windows\system32\conhost.exe 00017EF4
C:\Windows\system32\sihost.exe 00004344
C:\Windows\system32\svchost.exe 00017BDC
C:\Windows\system32\taskhostw.exe 000181B0

[Dynratygus]

Thank you for the reply.

Is the game allowed through the fire wall at all? If not, please make make sure the FFXIV application is allowed through it. The launcher also uses Internet Explorer settings. Try the following:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"


Hope to see you online!

[Dark_Rikku]

I tried all that and im still getting random Red ball, its still the same I can move and cast and see things in real time but its not registering any of my abilities my sending and receiving reach 22-45k during this time and doing content and raiding is getting to be a real pain I cant heal reliably or dps or tank. it has stopped me from doing any content at all at this point. is this something server side? I have tried many things on my end and nothing is working. all I can do is craft atm and that is not really that fun for someone who has everything at 70...

[Dark_Rikku]

this is highly annoying i can not do any content at all at this point I am literally paying for a game i can not play besides sitting around and afking at this point.

[kidalutz]

yeah sames been happening since server change up, rubberbanding, huge lag spikes, crashes, right at last patch it became noticeable small at first but it's since gotten incrementally worse were talking anywhere from 3 second lag to upwards of 30 seconds to a minute The minute long spikes cause the game to crash. this makes alliance raiding more than a pain it becomes unplayable at that point and I feel bad subjecting people to that kind of mess from myself it always happens from like 9PM-On till early morning CST

[Dark_Rikku]

shoot i would just be happy with an Admin saying they are looking into it and will be fix shortly.... if this will be like this up to shadowbringers then i took my vacation for nothing.