My friend has been playing for years on PS4 with a physical copy, but he recently decided to purchase the digital version for convenience. Now he is unable to log into his account due to having to assign a new account to that purchase. (Which would make his current character inaccessible.)

Is there any way around this? He has had his character since the launch of ARR so losing it is not an option.

(I\\'ve seen posts on this but I couldn\\'t find any with a real solution to this problem.)

Thanks for your time.