Muffled voice audio in cutscenes

[shigehira]

Hi, I recently came back to the game after about a year or so break and ran into an issue while doing the MSQ where character voices in the cut scenes were extremely muffled and distant.
This video is from another thread but it's the same issue i'm having:
https://www.youtube.com/watch?v=LEXp...ature=youtu.be

I've tried various suggested solutions and none of them have worked unfortunately.
What has worked though is when I swap from my headset to my speakers I can hear the voices totally fine.

Here is my system information: https://pastebin.com/E2rcQ0b7

Any help would be appreciated, thank you!

[Dynratygus]

Thank you for posting in the Fantasy XIV Technical Support Forums.

How long has gave you been having the issue? Also the audio issue happen with any headset plugged in?

Unfortunately, I am not able to see the system information provided in the link. Please post the system report in your next reply. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online!

[shigehira]

Sorry, I'll post the sys info right after this.
I've been back for about 6 days now due to the free play time so I wanna say it started about 6 days ago, but i can confidently say this problem didn't happen when i was actively playing prior.
I don't have a 2nd headset i can use to test this but I do have a set of speakers that i've tried and when I use those the problem doesn't happen with them, it's only my headset.
sys info:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Haasitha\Documents
FINAL FANTASY XIV - A Realm Reborn D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 04/06/17 10:22:48 Ver: V1.40
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8151.277MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32727.277MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 202.250GB SYSTEM_FREEDISC_SPACE 79.925GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 1725.469GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4075.639 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9882
SYSTEM_GRAPHICS_DRIVER_DATE 7/29/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4075.639 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52ac7eb8f32780d5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.21.0013.9882
SYSTEM_GRAPHICS_DRIVER_DATE 7/29/2018 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G633 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {0EE9AEDC-30CB-4EBC-AFB0-37C07D1DE222}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/7/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BDD5F0B0-B788-11E8-8001444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33B6CE80-5176-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33B6F590-5176-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33B71CA0-5176-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {33B71CA0-5176-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AC2C8C0-5A87-11E7-8003444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 9 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AC2EFD0-5A87-11E7-8004444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AC2EFD0-5A87-11E7-8005444553540000}
SYSTEM_INPUT_NAME Logitech G633 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BDD63ED0-B788-11E8-8002444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7DEFFE0-4214-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BDD63ED0-B788-11E8-8003444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7DEFFE0-4214-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7DF26F0-4214-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7DF26F0-4214-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer Firefly
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BDD665E0-B788-11E8-8004444553540000}
SYSTEM_INPUT_NAME Razer Huntsman Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AAA9CD0-A0B0-11E8-8001444553540000}
SYSTEM_INPUT_NAME AT2020USB+
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AAAEAF0-A0B0-11E8-8002444553540000}
SYSTEM_INPUT_NAME AT2020USB+
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV Forum - Google Chrome
New folder
#ingredience - Discord
Spotify Premium
Settings
Settings
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Heroes of the Storm
League of Legends
Nexon Launcher
NVIDIA Stereoscopic 3D Driver
OBS Studio
OpenAL
Razer Chroma SDK
Razer Synapse
Sekiro Shadows Die Twice
Steam
VLC media player
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Windows SDK AddOn
FINAL FANTASY XIV - A Realm Reborn
InputMapper HidGuardian
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Microsoft VC++ redistributables repacked.
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Intel(R) Chipset Device Software
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Microsoft XNA Framework Redistributable 4.0 Refresh
Realtek High Definition Audio Driver
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Microsoft Office 365 ProPlus - en-us
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Intel(R) Management Engine Components
Intel(R) Network Connections 21.1.30.0
Intel(R) Management Engine Components
Intel® Online Connect Access
Logitech G HUB
Intel(R) Management Engine Components
Epic Games Launcher Prerequisites (x64)
Microsoft .NET Core SDK 2.1.503 (x64)
Intel® Trusted Connect Service Client
Intel(R) Chipset Device Software
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Intel® Online Connect
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Update for Windows 10 for x64-based Systems (KB4023057)
NVIDIA Ansel
NVIDIA 3D Vision Driver 398.82
NVIDIA Control Panel 398.82
NVIDIA Graphics Driver 398.82
NVIDIA GeForce Experience 3.10.0.95
NVIDIA 3D Vision Controller Driver 390.41
NVIDIA Optimus Update 29.1.0.0
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NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.37.4
NVIDIA Install Application
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NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
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NVIDIA Update Core
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Microsoft ASP.NET Core 2.1.7 Shared Framework (x64)
Microsoft .NET Core Host - 2.1.7 (x64)
Microsoft .NET Core Runtime - 2.1.7 (x64)


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[Dynratygus]

Thank you for the reply.

One thing I would recommend is to see if this happens with a different headset. Also, with the video, it was a little difficult to tell whether or not the sound was muffled. On my end, it sounded as if the volume needed to be turned up.

I also recommend updating the sound drivers if you have not done so already.

Hope to see you online!