FFXIV not using the right graphics card

[Kukajoo]

I am havin me a problem and i dont know why, but switched computers to one that is 100% an upgrade, but FFXIV runs like absolute trash now, i don't know whats up, im getting like less than a frame a second, i could at least do 20 on my old computer and this one is certainly better equipped
i dont know much about tech but i have the drivers up to date and everything
I think this may be the source of the problem but my actual graphics card isnt in the dropdown?
The graphics card it should be using is my AMD Radeon RX 580

[Legion88]

Try and install the current driver for your graphic card.
Had the same problem with a friend because the AMD graphic cards can be used from many games with the basic windows driver but some games require the specific drivers.

[Kukajoo]

Try and install the current driver for your graphic card.
Had the same problem with a friend because the AMD graphic cards can be used from many games with the basic windows driver but some games require the specific drivers.

I have the driver installed, up to date, i've also tried restarting my computer just in case there was something that needed that but no luck.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forum.

How long have you been having this issue? Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Hope to see you online!

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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