Sigmascape v1.0 normal freeze, then crash to desktop

[FluffyGoblin]

Hi! I'm currently having an issue with sigmascape v1.0 normal where I will freeze briefly, and then crash to desktop during the instance. This is usually followed by an error window but not always (i forgot to take screenshots). This is the first time that the game has crashed for me and this has happened repeatedly during every run i have done of the instance.

I have tried running the game in direct x 9 and disabling sound. Neither of which have worked. There seems to be no distortion in the sound regardless. The error window only displayed ffxiv_dx11.exe, or ffxiv.exe? (I've forgotten) for dx9.

The only forum thread I've found about this is http://forum.square-enix.com/ffxiv/t...Y-XIV.%2817%29

The first crash happened during the opening cut scene. other crashes seem to happen around mid way through the fight, either before the zombies spawn or just after the transition phase (throttle i believe its called). It's a bit difficult to test as i don't want to terrify other players by having their tank disappear mid fight.

Anyway, this is the first instance where this has happened so far. I've yet to figure out if this is a problem for the rest of sigmascape or just v1.0.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS N76VZ.213
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16269.531MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17490.328MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 372.106GB SYSTEM_FREEDISC_SPACE 13.547GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 537.601GB SYSTEM_FREEDISC_SPACE 124.927GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.875GB SYSTEM_FREEDISC_SPACE 56.124GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 4000
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 4063.813 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8134.766 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 720 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.4358
SYSTEM_GRAPHICS_DRIVER_DATE 12/21/2015 10:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GT 650M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GT 650M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_1aae4f19e68d0780\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8857
SYSTEM_GRAPHICS_DRIVER_DATE 12/4/2017 10:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1EBAD09D-E68D-4437-BB19-51EAFF6C879A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7571
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/28/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {51823458-7084-4153-A2AC-88E392BBC9E0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7571
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/28/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E59E6E00-64AB-11E7-8002444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {9AC58770-D3A4-11E2-8001444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

[DarkArvan]

1) your win10 is old version from april 2018
2) your intel hd igp is not supported and ancient old, why do you force install these old drivers?
3) your gtx 650m is old and does not support newer games because you cant install newer drivers, because of your old win10 unsupported by NVIDIA
4) yoiur sound driver is from 2015 and super old, why do you force install these old drivers?

you could solve all this by installing the newest win10 version and dont install any driver, only via windows update and nvidia official driver

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

It looks like your graphics card doesn't quite meet the minimum requirements for Stormblood. Since it is below these requirements, your mileage with the game will vary. You likely will only have issues with some parts of the game (such as this particular instance).

Additionally, your graphics drivers are very out of date. I'd recommend updating those to the most recent versions.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.