so bought a new pc right and did a fresh instal of everything (windows drivers steam and everything) for the last few days i had black squares flickering in my screen when im on the game and after 2/3 minutes it crashes saying it has encountered a fatal direct x error.
ive tried underclocking my pc,reinstalling the game reinstalling the driver ran diagnostics and everything, did a clean boot ,disabled the firewall by this point i dont know what to do anymore please help!! systemspecs below for reference
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\djuli\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-9800X CPU @ 3.80GHz (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS BIOS Date: 09/28/17 10:45:39 Ver: V1.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 24254.410MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 28222.410MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.967GB SYSTEM_FREEDISC_SPACE 835.677GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12127.205 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1824 x 1026 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3039
SYSTEM_GRAPHICS_DRIVER_DATE 4/17/2019 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 12127.205 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (50Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ed316ebc2bdc1c66\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3039
SYSTEM_GRAPHICS_DRIVER_DATE 4/17/2019 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND TOSHIBA-TV (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5EC3949B-3E06-41D2-B7FC-71D608C64417}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1310FF25-8E05-4DB7-8D96-D468406741A6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8199
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/27/2017 00:00:00
SYSTEM_SOUND TOSHIBA-TV (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8E21B76B-19EB-4A15-BA3B-551358F39BAC}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5F041560-66F3-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5F04FFC0-66F3-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5F085B20-66F3-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5F0993A0-66F3-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5F0ACC20-66F3-11E9-8007444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5F0ACC20-66F3-11E9-8008444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 32768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5F0B6860-66F3-11E9-8009444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Microsoft Edge
Settings
Microsoft Store
Microsoft Edge
Microsoft Edge
Settings
Microsoft Store
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
MSI Afterburner 4.6.1
Google Chrome
League of Legends
Steam
Intel® PROSet/Wireless Software
Software voor Intel® Chipset-apparaten
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
MSI Super Charger
MSIRegister
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Realtek High Definition Audio Driver
Intel(R) Turbo Boost Max Technology 3.0
Intel(R) Network Connections 22.2.4.0
Stellaris
FINAL FANTASY XIV Online
Stardew Valley
Microsoft VC++ redistributables repacked.
Intel(R) Management Engine Components
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Intel(R) Management Engine Components
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel® PROSet/Wireless WiFi Software
Intel(R) Management Engine Components
Intel(R) PRO/Wireless Driver
Intel(R) Chipset Device Software
NVIDIA Ansel
NVIDIA Control Panel 430.39
NVIDIA Graphics Driver 430.39
NVIDIA GeForce Experience 3.18.0.102
NVIDIA Optimus Update 36.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 36.0.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA NGX 1.2.14.123
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.18.0.102
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.1.27.831
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Network Connections 22.2.4.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel(R) ME UninstallLegacy
Intel(R) Trusted Connect Service Client
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000540
C:\Program Files (x86)\Intel Corporation\Intel(R) Turbo Boost Max Technology 3.0\ITBM.EXE 0000262C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001314
C:\Program Files (x86)\Steam\Steam.exe 00002938
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 0000069C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000014F0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002038
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001924
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002014
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000202C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 000025D4
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.27.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002C34
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19032.731.0_x64__8wekyb3d8bbwe\YourPhone.exe 000019D8
C:\WINDOWS\Explorer.EXE 00001874
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002C1C
C:\WINDOWS\system32\DllHost.exe 00001CAC
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 0000074C
C:\WINDOWS\system32\SettingSyncHost.exe 0000203C
C:\WINDOWS\system32\browser_broker.exe 00002B44
C:\WINDOWS\system32\conhost.exe 00000B5C
C:\WINDOWS\system32\sihost.exe 0000152C
C:\WINDOWS\system32\svchost.exe 0000118C
C:\WINDOWS\system32\taskhostw.exe 00001834
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002D94
C:\Windows\System32\MicrosoftEdgeCP.exe 000006C8
C:\Windows\System32\RuntimeBroker.exe 00000514
C:\Windows\System32\SystemSettingsBroker.exe 00001990
C:\Windows\System32\smartscreen.exe 00002948
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002124
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000182C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001DFC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001D28