Reached out to Square Enix Support Center, exchanged emails and provided them with all the data they needed, and they responded by telling me to reach out to the technical support staff in the online forum. That's you guys, right? Why is my issue being ignored? You've taken and continue to take my money without providing access to the product and service. Is the problem that Square-Enix is overworking its support staff and they don't have time to devote to every issue? Is the support staff not experienced enough to handle issues like this? Is it a lack of incentives or accountability? Why am I being ignored and given the run-around?