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  1. 04-22-2019 05:21 PM #1
    Shadriu
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    Fel'unh Ikk
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    Moogle
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    Thaumaturge Lv 55

    Purchased NA Stormblood but play in EU

    Hello, I've already sent support tickets but that just happened and I'm concerned. Can I somehow trade NA expansion to EU or at least get a refund so I can buy it again?

    Purchased expansion from NA SE store without looking... Just when I clicked to activate product I noticed that it is from NA and there would be no refund if the product is activated.
    (1)
    Last edited by Shadriu; 04-22-2019 at 05:24 PM.
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  2. 04-23-2019 01:38 PM #2
    Shadriu
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    Fel'unh Ikk
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    Thaumaturge Lv 55
    I haven't heard from support for a day now. Will this be taken care of or should I buy expansion again?
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  3. 04-23-2019 01:40 PM #3
    Kurando
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    Ku Rando
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    Alpha
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    Scholar Lv 100
    The EU ticket desk was closed over Easter and reopens today so you'll probably get an answer if you hold on a little longer.

    https://eu.finalfantasyxiv.com/lodes...48c886dac990f4
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  4. 04-23-2019 01:46 PM #4
    Shadriu
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    Fel'unh Ikk
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    Ah thanks, didn't notice about maintenance
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  5. 04-24-2019 11:04 PM #5
    Shadriu
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    Fel'unh Ikk
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    Support still haven't contacted, they sent general email, but no assistance afterwards. Sorry for bumping this again, maybe someone that can help will reply
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  6. 04-24-2019 11:28 PM #6
    Rockette
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    Rocket Teira
    World
    Behemoth
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    White Mage Lv 90
    Quote Originally Posted by Shadriu View Post
    Support still haven't contacted, they sent general email, but no assistance afterwards. Sorry for bumping this again, maybe someone that can help will reply
    People say the only useful help you get from support is if you use their live chat or call them.

    This company is extremely well known across the EN community for making its customers/players jump through multiple burning hoops in order to resolve an issue.

    I hope it works out.
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  7. 04-25-2019 12:18 AM #7
    Angus
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    Colonel Angus
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    Hyperion
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    Black Mage Lv 90
    Have you tried going back to that site and logging in to cancel the order? I accidentally ordered 2 copies and cancelled one that way.
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  8. 04-25-2019 12:26 AM #8
    Shadriu
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    Fel'unh Ikk
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    Moogle
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    Thaumaturge Lv 55
    Once you press the activate button it can't be cancelled. Read it only after pressing the button though. Got response from support, they told me to get help from store support (which I should have done at first).
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