Game error crash

[Hem3ra]

Hi all, I just bought the game an I hope that someone can help me play it. Whenever I press launch, the game crashes pops up this

upload This one with DirectX 11 enabled

upload And this with DirectX 9

Itried every solution found on internet. Re-install game about 6 times, steam and windows, format pc, run as admin, change gpu with ather pc.
Keeps crashes . I cannot think any other solution.

System Report

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\mew72\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bit (6.2, Δομή 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0801
SYSTEM_LANGUAGE Ελληνικά (Τοπικές ρυθμίσεις: Ελληνικά)
SYSTEM_MEMORY 8141.699MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 10061.699MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.188GB SYSTEM_FREEDISC_SPACE 87.077GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 919.792GB SYSTEM_FREEDISC_SPACE 895.247GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon HD 5700 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x68B8)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 1010.816 MB
SYSTEM_GRAPHICS_SHARED_VRAM 3840.000 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1404
SYSTEM_GRAPHICS_DRIVER_DATE 8/3/2015 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Αγγλικά
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Ηχεία (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8F1B327C-7578-497C-9A42-02C0CCFFCAF7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7503
SYSTEM_SOUND_DRIVER_LANGUAGE Αγγλικά
SYSTEM_SOUND_DRIVER_DATE 5/5/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Ποντίκι
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Πληκτρολόγιο
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CA6B220-75C6-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CA6B220-75C6-11E9-8001444553540000}
SYSTEM_INPUT_NAME Microsoft® SiderWinderTM X4 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CA8FC10-75C6-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CA8FC10-75C6-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CA8FC10-75C6-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Facebook - Google Chrome
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
AMD:CCC-AEMCapturingWindow
Microsoft Store
Ρυθμίσεις
Ρυθμίσεις
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Steam
AMD Catalyst Control Center
CCC Help Russian
Catalyst Control Center - Branding
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
CCC Help Portuguese
AMD Catalyst Control Center
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
CCC Help Swedish
CCC Help Turkish
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
CCC Help Norwegian
CCC Help English
CCC Help Thai
Intel® Security Assist
CCC Help Czech
CCC Help Polish
Catalyst Control Center Graphics Previews Common
Google Update Helper
Catalyst Control Center Localization All
CCC Help Chinese Traditional
Realtek Ethernet Controller Driver
CCC Help German
CCC Help Finnish
CCC Help Korean
CCC Help Italian
CCC Help Japanese
CCC Help Greek
CCC Help French
CCC Help Hungarian
CCC Help Chinese Standard
Catalyst Control Center InstallProxy
CCC Help Spanish
CCC Help Dutch
Realtek High Definition Audio Driver
CCC Help Danish
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Speccy
FINAL FANTASY XIV Online
WinRAR 5.71 (64-bit)
Intel(R) Management Engine Components
AMD Catalyst Install Manager
Revo Uninstaller Pro 4.0.5
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Intel(R) ME UninstallLegacy


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\CCC.exe 00001E34
C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\MOM.exe 00001E74
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001790
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001D44
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001778
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001754
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 000019D0
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19031.17720.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001354
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11904.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001E08
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19041.481.0_x64__8wekyb3d8bbwe\YourPhone.exe 000017A4
C:\Users\mew72\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 00001644
C:\Windows\Explorer.EXE 00001190
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000021EC
C:\Windows\System32\MicrosoftEdgeCP.exe 00001660
C:\Windows\System32\RuntimeBroker.exe 00000DD8
C:\Windows\System32\SecurityHealthSystray.exe 00001C20
C:\Windows\System32\smartscreen.exe 000013D8
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002358
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000004D4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000145C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001328
C:\Windows\system32\ApplicationFrameHost.exe 00002010
C:\Windows\system32\DllHost.exe 00000278
C:\Windows\system32\MicrosoftEdgeSH.exe 00001874
C:\Windows\system32\SearchFilterHost.exe 00001624
C:\Windows\system32\SettingSyncHost.exe 0000151C
C:\Windows\system32\browser_broker.exe 000023EC
C:\Windows\system32\ctfmon.exe 00001034
C:\Windows\system32\sihost.exe 00000C14
C:\Windows\system32\svchost.exe 000011AC
C:\Windows\system32\taskhostw.exe 000006E8
D:\Steam\Steam.exe 000004A4
D:\Steam\bin\cef\cef.win7\steamwebhelper.exe 00000928
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000688
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000196C


Thank you in advance

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

It looks like your graphics card is below the minimum requirements for the game. This is most likely why you are running into this error.

Your graphics card drivers are also out of date. You can try updating them, but you may still run into this error.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Hem3ra]

Thanks for the reply.
I change the GPU with a Radeon R9 380 but it crashes again. Here are the new system report

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\mew72\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bit (6.2, Δομή 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0801
SYSTEM_LANGUAGE Ελληνικά (Τοπικές ρυθμίσεις: Ελληνικά)
SYSTEM_MEMORY 8135.848MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 10055.848MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.188GB SYSTEM_FREEDISC_SPACE 82.325GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 919.792GB SYSTEM_FREEDISC_SPACE 883.949GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon (TM) R9 380 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6939)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 4071.430 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4067.924 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.15031.1000
SYSTEM_GRAPHICS_DRIVER_DATE 3/26/2019 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Αγγλικά
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Ηχεία (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {8F1B327C-7578-497C-9A42-02C0CCFFCAF7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7503
SYSTEM_SOUND_DRIVER_LANGUAGE Αγγλικά
SYSTEM_SOUND_DRIVER_DATE 5/5/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Ποντίκι
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Πληκτρολόγιο
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CA6B220-75C6-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CA8FC10-75C6-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CA8FC10-75C6-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CA8FC10-75C6-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CA6B220-75C6-11E9-8001444553540000}
SYSTEM_INPUT_NAME Microsoft® SiderWinderTM X4 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Mail - KYRIAKI ISAAKOGLOU - Outlook - Google Chrome
Microsoft Edge
Microsoft Store
Microsoft Store
Ρυθμίσεις
Ρυθμίσεις
Microsoft Edge
Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Steam
CCC Help Russian
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
CCC Help Portuguese
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
CCC Help Swedish
Geeks3D FurMark 1.20.4.0
CCC Help Turkish
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
AMD Settings
CCC Help Norwegian
CCC Help English
CCC Help Thai
Intel® Security Assist
CCC Help Czech
CCC Help Polish
Catalyst Control Center Graphics Previews Common
Google Update Helper
Catalyst Control Center Localization All
CCC Help Chinese Traditional
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Realtek Ethernet Controller Driver
CCC Help German
CCC Help Finnish
CCC Help Korean
CCC Help Italian
CCC Help Japanese
CCC Help Greek
CCC Help French
CCC Help Hungarian
CCC Help Chinese Standard
Catalyst Control Center InstallProxy
Facebook Gameroom 1.21.6907.27509
CCC Help Spanish
CCC Help Dutch
Realtek High Definition Audio Driver
CCC Help Danish
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
AMD Software
Speccy
FINAL FANTASY XIV Online
WinRAR 5.71 (64-bit)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Intel(R) Management Engine Components
AMD Settings
Revo Uninstaller Pro 4.0.5
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
AMD Problem Report Wizard
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Intel(R) ME UninstallLegacy
Branding64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001FFC
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00001DB0
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001CAC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001564
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001648
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.44.40.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00001B9C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11904.1001.1.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000019A8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19041.481.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001538
C:\Users\mew72\AppData\Local\Facebook\Games\Facebook Gameroom Browser.exe 00000BE0
C:\Users\mew72\AppData\Local\Facebook\Games\FacebookGameroom.exe 00001D50
C:\Windows\Explorer.EXE 00001254
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000001E8
C:\Windows\System32\MicrosoftEdgeCP.exe 00000778
C:\Windows\System32\RuntimeBroker.exe 000008C8
C:\Windows\System32\SecurityHealthSystray.exe 0000175C
C:\Windows\System32\smartscreen.exe 00000790
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000024EC
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 0000230C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001558
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001470
C:\Windows\system32\ApplicationFrameHost.exe 0000163C
C:\Windows\system32\DllHost.exe 00002630
C:\Windows\system32\MicrosoftEdgeSH.exe 00000820
C:\Windows\system32\SettingSyncHost.exe 00001588
C:\Windows\system32\browser_broker.exe 000023A0
C:\Windows\system32\sihost.exe 000008D8
C:\Windows\system32\svchost.exe 0000017C
C:\Windows\system32\taskhostw.exe 0000102C
D:\Steam\Steam.exe 00001D20
D:\Steam\bin\cef\cef.win7\steamwebhelper.exe 000016A8
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 0000275C
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 0000242C

[Dynratygus]

Good afternoon and thank you for the reply.

Have you tried doing a Cleanboot? If not, please try the following:

- Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.


Please also try running the game without any background programs.

Hope to see you online!

[Hem3ra]

At last.
After so many days I can play ff.

I made a clean boot after your post but still crashes. Then I uninstall again the game and steam and then I did format at my second HDD and I download the game from www.finalfantasyxiv.com. I didn't install steam even if I purchase ffxiv from there and game loaded perfect.

Thank you again for your time. See you online