Game crashes upon opening MarketBoard

[SugoiBaras]

As the title says, my game crashes upon opening MarketBoard-- specifically WAR lvl 70 Top equipment.

I'm not exactly sure what the problem is? Every time it does crash I don't even think the window that pops up tells me the causes and such. Not sure if it was the recent update, but before everything was fine. However I would see this error from time to time upon opening the minions tab in the MarketBoard as well but thought it was just minor game issues and never bothered to look into it.

Any answers or solutions are welcomed! I would like to avoid reinstalling a clean slate being that my internet speed isn't exactly the best, but if need be then I'll do it.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything updating/changing on your PC that coincides with this? What is the exact error message that you receive?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[SugoiBaras]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything updating/changing on your PC that coincides with this? What is the exact error message that you receive?

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Hi and thank you for getting to me when you could!

I only really noticed the error/crash happening a little before the current world update and more so after. I don't recall any change to my pc that would/should interfere with my game other than simply a Windows update-- even then before it used to just be a certain minion page that would crash me and not the top equipment page. I was able to access the lvl70 top page just perfectly.

The error message I get is simply:


I tested on other characters and still crash just the same, however, I did find out its not just WAR lvl 70 top/body items, but ANY lvl 70 class top items. The page simply stops and crashes. I've also tried to update my graphics drives yesterday to see it that was the issue, but it still crashes and now my frame seem a tiny bit more choppy than before update.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\MeiBao\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>;*.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 64-bit (6.2, Build 9200) (9600.winblue_ltsb_escrow.190313-1806)
SYSTEM_CPU Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz (4 CPUs), ~2.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS Q550LF.209
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8075.164MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 10409.086MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 909.961GB SYSTEM_FREEDISC_SPACE 203.454GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 32.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1760.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.3308
SYSTEM_GRAPHICS_DRIVER_DATE 10/1/2013 1:02:32 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 32.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1760.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 1024 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0010.3308
SYSTEM_GRAPHICS_DRIVER_DATE 10/1/2013 1:02:32 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {82AE0CFF-181D-4965-99A4-FF7816391D80}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6923
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/28/2013 7:37:16 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FEE8D640-4A62-11E4-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {14F78960-E6B7-11E7-8002444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FEE9C0A0-4A62-11E4-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {14F78960-E6B7-11E7-8001444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FEE9C0A0-4A62-11E4-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0DDF440-4EDE-11E3-8003444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FEE9E7B0-4A62-11E4-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {19989D90-8C63-11E3-8001444553540000}
SYSTEM_INPUT_NAME GD-0405-U
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FEE9E7B0-4A62-11E4-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FEE9E7B0-4A62-11E4-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0CD2B60-4EDE-11E3-8001444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0DDF440-4EDE-11E3-8002444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D0DDF440-4EDE-11E3-8004444553540000}
SYSTEM_INPUT_NAME Touchscreen
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

ColorUService
FFXIVLauncher
Game crashes upon opening MarketBoard - Reply to Topic - Google Chrome
Volume Mixer - Speakers (Realtek High Definition Audio)
Action Center

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AC3Filter 2.6.0b
Adobe Creative Cloud
Adobe Flash Player 22 NPAPI
ASUS WebStorage Sync Agent
Audacity 2.0.5
Battle.net
Bundled software uninstaller
DivX Setup
Intel(R) Dynamic Platform and Thermal Framework
FLT 7.0v2
Google Chrome
Blade & Soul
ASUSDVD
JTablet
LAME v3.99.3 (for Windows)
Malwarebytes Anti-Malware version 2.0.2.1012
Mozilla Maintenance Service
NCSOFT Game Launcher
Open Broadcaster Software
Origin
PaintTool SAI Ver.1
PCSX2 - Playstation 2 Emulator
Steam
RPG Maker VX Ace
Undertale
Syncios 6.5.1
The Sims 4
Wacom Tablet
WebTablet IE Plugin
WebTablet Netscape Plugin
WildTangent Games
Windows Live Essentials
WinRAR 5.00 (32-bit)
Peggle
Azteca
Tales of Lagoona
Cut the Rope
ZBrush 4R6
Update for Japanese Microsoft IME Standard Extended Dictionary
Windows Live Communications Platform
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft_VC90_CRT_x86
ASUS Splendid Video Enhancement Technology
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
SdRt4200
Update for Japanese Microsoft IME Postal Code Dictionary
Windows Live UX Platform Language Pack
Dragon Assistant Application en-US version 1.5.4
CLIP STUDIO PAINT 1.7.3
Realtek USB Card Reader
Toon Boom Harmony 12.2 Essentials
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 7 Update 79
FINAL FANTASY XIV - A Realm Reborn
Update Installer for WildTangent Games App
Photo Gallery
Adobe After Effects CC
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
McAfee WebAdvisor
piaip AppLocale
Skype™ 7.39
Autodesk Backburner 2014
NVIDIA PhysX
Intel® PROSet/Wireless Software
CLIP STUDIO 1.7.3
Java Auto Updater
Dragon Assistant Language Data en-US version 1.1.1
Windows Live UX Platform
ASUS Smart Gesture
Autodesk Material Library Base Resolution Image Library 2014
Movie Maker
Google Update Helper
Intel(R) Management Engine Components
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Windows Live PIMT Platform
Gyazo 3.5.6.0
WildTangent Games App
Microsoft Visual C++ 2005 Redistributable
Intel(R) Update Manager
Adobe Photoshop CS6
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Ubisoft Game Launcher
CLIP STUDIO PAINT 1.5.4
Windows Live SOXE Definitions
System Requirements Lab
MSVCRT
MSVCRT110
WinFlash
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
HF pAppLoc version 1.1
Microsoft_VC80_CRT_x86
VC80CRTRedist - 8.0.50727.6195
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
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Apple Software Update
Microsoft Visual C++ 2005 Redistributable
ASUS USB Charger Plus
Google Update Helper
ATK Package
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ASUS FaceKey
Dragon Age: Origins
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ASUS Video DSP
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PDF Settings CS6
Windows Live Essentials
Blade & Soul
Windows Live Installer
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Dragon Assistant version 1.5.4
Microsoft XNA Framework Redistributable 4.0 Refresh
Photo Common
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Dragon Age™: Inquisition
ASUSDVD
D3DX10
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Apple Application Support (32-bit)
Update for Japanese Microsoft IME Standard Dictionary
Dragon Assistant Core Recognition Service version 1.1.8
Movie Maker
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Toon Boom Harmony 10.0
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS Live Update
Photo Gallery
Intel(R) SDK for OpenCL - CPU Only Runtime Package
Windows Live SOXE
QuickTime 7
えもふり E-mote Free Movie Maker
Streamlabs OBS 0.12.2
Windows Driver Package - ASUS (ATP) Mouse (01/10/2013 1.0.0.170)
Autodesk DirectConnect 2014 64-bit
Autodesk Revit Interoperability for 3ds Max 2014
GIMP 2.10.0
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Don't Starve Together
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RPG Maker MV
Stardew Valley
Onmyoji
Dungeon Painter Studio
Vulkan Run Time Libraries 1.0.26.0
Autodesk Revit Interoperability for 3ds Max 2014
Intel(R) PRO/Wireless Driver
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) WiDi
Intel(R) PROSet/Wireless Software for Bluetooth(R) Technology
iTunes
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Bonjour
mental ray renderer for Autodesk Maya 2016
Intel(R) PROSet/Wireless for Bluetooth(R) + High Speed
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2005 Redistributable (x64)
ASUS Console
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
iCloud
Intel® Trusted Connect Service Client
Autodesk DirectConnect 2014 64-bit
Office 15 Click-to-Run Licensing Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Application Error Reporting
ASUS Power4Gear Hybrid
Movie Maker 6.0 for Windows 7 (64-bit)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Control Panel 376.54
NVIDIA Graphics Driver 376.54
NVIDIA Optimus 1.11.3
NVIDIA PhysX System Software 9.13.0325
NVIDIA Update 1.11.3
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Update Components
mental ray renderer for Autodesk Maya 2015
Apple Mobile Device Support
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel® PROSet/Wireless WiFi Software
Apple Application Support (64-bit)
MayaBonusTools
Drawpile 2.0.4
Blender
Microsoft Windows Application Compatibility Database
Microsoft App Update for microsoft.windowscommunicationsapps_17.0.1119.516_x64__8wekyb3d8bbwe (x64)
MSVCRT110_amd64
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
64 Bit HP CIO Components Installer


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64\AsusTPCenter.exe 0000056C
C:\Program Files (x86)\ASUS\ASUS Smart Gesture\AsTPCenter\x64\AsusTPLoader.exe 0000237C
C:\Program Files (x86)\ASUS\ASUS Smart Gesture\QuickGesture\x64\QuickGesture64.exe 00001788
C:\Program Files (x86)\ASUS\ASUS Smart Gesture\QuickGesture\x86\QuickGesture.exe 000016D4
C:\Program Files (x86)\ASUS\Splendid\ACMON.exe 00001950
C:\Program Files (x86)\ASUS\Splendid\ColorUService.exe 00001604
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000196C
C:\Program Files (x86)\Gyazo\GyStation.exe 0000042C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001FD4
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000C5C
C:\Program Files\McAfee\WebAdvisor\UIHost.exe 00002138
C:\Users\MeiBao\AppData\Local\Discord\app-0.0.305\Discord.exe 00000BC8
C:\WINDOWS\Explorer.EXE 00000170
C:\WINDOWS\System32\SndVol.exe 000022FC
C:\WINDOWS\system32\WTablet\Wacom_TabletUser.exe 00001B10
C:\WINDOWS\system32\taskhostex.exe 00001B38
C:\Windows\System32\InputMethod\CHS\ChsIME.exe 000004B4
C:\Windows\System32\InputMethod\JPN\JpnIME.exe 00000060
C:\Windows\System32\RuntimeBroker.exe 00001224
C:\Windows\System32\SettingSyncHost.exe 00001CE8
C:\Windows\System32\skydrive.exe 00000ADC

[Ligerfrost]

Heya,

Just wanted to jump in and post my System Info to see if there's any common connection. I'm having this issue too after coming back to the game from about 4.1/4.2 and the Marketplace crashes FFXIV whenever I open up gear to buy (because my level 330 sword could really use an upgrade >.> ). Figured it might have been my computer telling me it's dying but it hasn't had any work done to it and I've cleaned it up a bit to no avail.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\liger\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/12/14 16:19:33 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8126.285MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13671.082MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.805GB SYSTEM_FREEDISC_SPACE 41.442GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3040.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4063.143 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvgbwu.inf_amd64_104110c8fd13dde5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbwu.inf_amd64_104110c8fd13dde5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbwu.inf_amd64_104110c8fd13dde5\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbwu.inf_amd64_104110c8fd13dde5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8205
SYSTEM_GRAPHICS_DRIVER_DATE 4/30/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Razer ManO'War)
SYSTEM_SOUND_DEVICE_ID {5E56E92F-1094-4417-A7F6-3F30F124846D}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/5/2016 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {891C333C-0DE3-47E6-8776-EF5BB7B36D73}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7541
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/18/2015 00:00:00
SYSTEM_SOUND V246HL-8 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F9F9F104-A97F-4EFF-AFFD-9262F5BFF408}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/1/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {313FCA90-DDDB-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {879ED840-1FC6-11E8-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming GLAIVE RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {879F2660-1FC6-11E8-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming GLAIVE RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3144FAB0-DDDB-11E7-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {879F2660-1FC6-11E8-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming GLAIVE RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {879F4D70-1FC6-11E8-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming GLAIVE RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {314521C0-DDDB-11E7-8007444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {60E65C30-1FC8-11E8-8005444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {60E76DA0-1FC8-11E8-8006444553540000}
SYSTEM_INPUT_NAME Hid Interface
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31465A40-DDDB-11E7-8008444553540000}
SYSTEM_INPUT_NAME Razer DeathStalker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C1EF2D30-5877-11E8-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game crashes upon opening MarketBoard - Google Chrome
#general - Discord
RzStats : Razer Synapse Statistics Manager
Twitch
Peek Through


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Shockwave Player 12.3
Advanced Combat Tracker (remove only)
Battle.net
Cockatrice
Google Chrome
Heroes of the Storm
Hydrus Network
Blade & Soul
League of Legends
NCSOFT Game Launcher
OpenAL
Overwatch
Peek Through
Quest 5.7.2
Razer Chroma SDK Core Components
RGSS-RTP Standard
RPG MAKER VX Ace RTP
Steam
TeamViewer 14
VeraCrypt
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Java 8 Update 172
Corsair Utility Engine
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 ENU
ACT OverlayPlugin Bundle version 0.3.4.0.EZS.Enmity-1.9.3.0.Cactbot-0.6.3
Java Auto Updater
Google Update Helper
swMSM
Microsoft Server Speech Recognition Language - TELE (en-US)
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Rags Suite
Microsoft Server Speech Text to Speech Voice (en-US, Helen)
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Apple Software Update
Simulationcraft(x64) version 8.0.1.01
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Blade & Soul
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
NVIDIA PhysX
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Apple Application Support (32-bit)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 18.01 (x64)
ShareX
Mozilla Firefox 57.0.2 (x64 en-US)
Mozilla Maintenance Service
Microsoft Office 365 ProPlus - en-us
Warframe
Tabletop Simulator
FINAL FANTASY XIV Online
Synaptics Pointing Device Driver
VLC media player
Vulkan Run Time Libraries 1.0.65.1
Vulkan Run Time Libraries 1.0.65.1
WinRAR 5.60 beta 3 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
iTunes
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Server Speech Platform Runtime (x64)
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Bonjour
WD SmartWare
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Virtual Desktop Service
Update for Windows 10 for x64-based Systems (KB4023057)
NVIDIA Control Panel 382.05
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
Apple Mobile Device Support
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Apple Application Support (64-bit)
paint.net
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00002224
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002F7C
C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe 00003FA8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00004164
C:\Program Files (x86)\Peek Through\Peek Through.exe 00000EC8
C:\Program Files (x86)\Razer\Razer_Kraken71Chroma_Driver\Drivers\SysAudio\Kraken71ChromaHelper.exe 00002080
C:\Program Files (x86)\Razer\Razer_ManOWar_Driver\Drivers\SysAudio\ManOWarHelper.exe 0000016C
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00000590
C:\Program Files (x86)\Steam\Steam.exe 00002854
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000018A0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000000CC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003204
C:\Program Files (x86)\Western Digital\WD Quick View\WDDMStatus.exe 00002590
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00004288
C:\Program Files\ShareX\ShareX.exe 000029E4
C:\Program Files\Windows Defender\MSASCuiL.exe 000031B4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 000006C8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00003A20
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19021.18010.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000323C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 000037B4
C:\Program Files\iTunes\iTunesHelper.exe 00002744
C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exe 00001824
C:\Users\liger\AppData\Local\Discord\app-0.0.305\Discord.exe 00003F08
C:\Users\liger\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000084C
C:\Users\liger\AppData\Local\Temp\Twitch\Twitch.exe 00000798
C:\Users\liger\AppData\Local\razer\InGameEngine\cache\RzStats.Manager\RzCefRenderProcess.exe 00000368
C:\Users\liger\AppData\Local\razer\InGameEngine\cache\RzSynapse\RzCefRenderProcess.exe 0000300C
C:\Users\liger\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe 000010D8
C:\Users\liger\AppData\Roaming\Twitch\Bin\TwitchAgent.exe 000021E8
C:\WINDOWS\Explorer.EXE 00002F24
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001188
C:\WINDOWS\system32\DllHost.exe 000020C4
C:\WINDOWS\system32\SettingSyncHost.exe 00003FA0
C:\WINDOWS\system32\backgroundTaskHost.exe 00000878
C:\Windows\System32\RuntimeBroker.exe 00003888
C:\Windows\System32\smartscreen.exe 000033C4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002D88
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002A04
c:\windows\system32\sihost.exe 00001A60
c:\windows\system32\svchost.exe 00003C90
c:\windows\system32\taskhostw.exe 00003B14


Thanks

[SugoiBaras]

Small update: I had a friend log into my account on another computer and it seems like the problem isn't there for them. I guess that means I could try to stomach a complete re-install and update once more if the problem occurs again

[SugoiBaras]

Well reinstalling seemed to fix my problem! However I still find my graphics a bit off and slightly more choppy than what it was before the driver update, but i'm guessing that's more of a computer/graphics upgrade problem rather than an technical in game problem. This new problem doesn't bother me so much but now that me game is fixed im running into directx11 fatal errors from time to time. Any reason why?

Thank you for all the help!

[ShiroYukiHime]

Yeah im also running into fatal direct x crashes the game runs fine for like 2-3 minutes but crashes afterwards, i also have these weird black scuares flicker all over my screen b4 it crashes

[Einmimiria]

Thank you for the update SugoiBaras. I'm glad you were able to solve your first problem.

Do you have a dedicated graphics card on your PC? The System Report looks like you are using Intel integrate graphics which aren't supported by the game. This might explain the crashes you are getting. However, I also see that you have Nvidia drivers installed. The report might not be showing the correct graphics card. If this is the case, I'd suggest updating the Nvidia drivers you have. The ones you have installed look out of date.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Rufalus]

reinstalling fixed their problem so there may have been missing files related to the marketboard. like they were playing with missing patch data containing items the marketboard was trying to display.