Why its hard to play ff14

[Minro]

After playing games like WoW and other mmos ive noticed that 14 has a good possibility of being good but refuses to fix the easy flaws that it has.
1)holy shit is the combat boring, it feels like i need to stop moving for a few seconds to cast an ability
2)were in 2019 and the combat is still yet to be action combat based, why is this? it makes it feel so static and lack luster, the abilities can be flashy but they still need to be fun to use
3)There is a few people who follow it but honestly the story for 14 is the worst captioning story ive ever seen in an mmo and I played draenor in wow (other than the actual final fantasy games based content)
4)why in the world is this game so dark? it's color scheme is way too dark for a final fantasy game, tone down the grays and the browns and make it easier on the eyes

Why do the devs hate this game? the game could be amazing but the big things are whats keeping them down, the player housing is amazing, the class diversity is amazing and world is alright at best (would be better if there were no loading screens.) Can I get someone to tell me when they're gonna fix these things because were way past the era this games feels like it should be in and damn i wanna play it but damn do I get bored of it