Unable to enter the game using dx11

[KhujaM]

Hello everyone! I've been playing this game for years without much of an issue yet since earlier today I haven't been able to log in the game using dx11. The game just closes itself after hitting the play button on the launcher. I had no issues whatsoever yesterday or the day before but today I can only play if I disable dx11 support. Any ideas?

Things I've tried:
- Rollbacking nvidia drivers to the previous release.
- Doing a clean install of the graphic drivers and installing the latest version.
- Check for any windows update (no recent updates).

I'm playing on a PC with:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\The Doctor\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64 bits (6.2, compilación 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 03/02/18 11:01:23 Ver: 05.0000C
SYSTEM_LANGUAGE español (configuración regional: español)
SYSTEM_MEMORY 16329.645MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18761.645MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.443GB SYSTEM_FREEDISC_SPACE 109.697GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 96.817GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.822 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (100Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_37ec54c19854e219\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.2531
SYSTEM_GRAPHICS_DRIVER_DATE 4/8/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Inglés
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Logi MX Sound Stereo)
SYSTEM_SOUND_DEVICE_ID {14D4C0C9-E6E9-4122-9C98-974FE1540836}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0168
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {1486E9F8-686A-4259-9A39-1634517A79AB}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 00:00:00
SYSTEM_SOUND Speakers (G933 Artemis Spectrum Snow)
SYSTEM_SOUND_DEVICE_ID {6C9EF99D-D735-4AF1-843D-3CDEB368AB96}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 2/7/2019 00:00:00
SYSTEM_SOUND CF791 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C539BA51-84C3-4900-9651-2A98AEE40923}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0013
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 1/15/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F13D05E2-C776-4791-BDD0-FEE427FEBA2A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8295
SYSTEM_SOUND_DRIVER_LANGUAGE Inglés
SYSTEM_SOUND_DRIVER_DATE 11/7/2017 00:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {FDE7A34D-7873-480C-BCFA-1C706A03F560}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Teclado
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {837250A0-5BEB-11E9-8001444553540000}
SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {91EC4960-3126-11E8-8001444553540000}
SYSTEM_INPUT_NAME Cougar700k Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {91ED81E0-3126-11E8-8002444553540000}
SYSTEM_INPUT_NAME Cougar700k Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {91EDF710-3126-11E8-8003444553540000}
SYSTEM_INPUT_NAME Cougar700k Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {91EE9350-3126-11E8-8004444553540000}
SYSTEM_INPUT_NAME Cougar700k Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8374C1A0-5BEB-11E9-8002444553540000}
SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8374C1A0-5BEB-11E9-8003444553540000}
SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AD7EE2F0-5D58-11E9-8001444553540000}
SYSTEM_INPUT_NAME G933 Artemis Spectrum Snow Battery Charger
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE2773A0-5A8B-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BE2C7CB0-5A8B-11E7-8002444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {91F10450-3126-11E8-8005444553540000}
SYSTEM_INPUT_NAME Cougar700k Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Microsoft Store

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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\COUGAR UIX SYSTEM\700K\700KHID.exe 00002E58
C:\Program Files (x86)\COUGAR UIX SYSTEM\700K\trayicon.exe 00002E88
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002E90
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003B40
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Secure Connection 2.0\ksdeui.exe 000021FC
C:\Program Files (x86)\MSI Gaming Series\Interceptor DS200\MSIMon.exe 00002DD0
C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 00002AF8
C:\Program Files\LGHUB\lghub.exe 0000252C
C:\Program Files\LGHUB\lghub_agent.exe 00002508
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1902.42.0_x64__8wekyb3d8bbwe\Calculator.exe 000014F8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11811.1001.27.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000FE0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19032.714.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002344
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.19031.11411.0_x64__8wekyb3d8bbwe\Music.UI.exe 000014C8
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000240C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11425.20190.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000030C8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11425.20190.0_x64__8wekyb3d8bbwe\HxTsr.exe 00003138
C:\Users\The Doctor\AppData\Local\Discord\app-0.0.305\Discord.exe 00003AD4
C:\WINDOWS\Explorer.EXE 00001DE0
C:\WINDOWS\System32\svchost.exe 00002108
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001018
C:\WINDOWS\system32\DllHost.exe 00001DCC
C:\WINDOWS\system32\SettingSyncHost.exe 00002378
C:\WINDOWS\system32\sihost.exe 00001AA0
C:\WINDOWS\system32\svchost.exe 00001EE0
C:\WINDOWS\system32\taskhostw.exe 00001C84
C:\WINDOWS\system32\wbem\unsecapp.exe 00002C98
C:\Windows\SysWOW64\rundll32.exe 000024F4
C:\Windows\System32\CompPkgSrv.exe 00003BE4
C:\Windows\System32\RuntimeBroker.exe 00003100
C:\Windows\System32\SecurityHealthSystray.exe 00002BE0
C:\Windows\System32\smartscreen.exe 0000273C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002084
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001F00
D:\Steam\Steam.exe 00002944
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000D58
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003AD0
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003664

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Do you recall anything updating/changing on your PC that coincides with this?

Do you receive any kind of error message when the game closes?

First I'd suggest trying a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

Also make sure to close all other unnecessary programs while playing the game, especially overlays (Geforce Experience, Discord Overlay, etc.).

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[KhujaM]

Hi!

As I previously said, I only recall updating my graphics card drivers which I tried reinstalling to a previous version. Regardless I was still not able to log with DX11 ON.

I don't get any error messages, it seems as if the game is starting and then suddenly closes before showing the main screen (even the launcher closes).

Recently tried disabling all overlays, no luck.
Thanks in advance for your assistance

[Dynratygus]

Good afternoon and thank you for the reply!

I apologize for the delay in our response to your concern. Are you able to log onto the game using Direct X 9? Also have you tried resetting the compatibility mode? If not, please use the following:

To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select Windows 7

Hope to see you online!