Audio crashing constantly

[Raymos]

Hi. I have recently started playing on a new laptop, but after testing FF14 for a while I noticed it kept crashing very frequently on the audio, to the point anything connected to an USB would also disconnect. I have attempted many types of solutions: 1) reinstalling the game; 2) full system reset of laptop; and 3) updating Drivers.

However, problem only seems to be persistent and present when I use my Corsair USB headset dongle as my audio source. As an alternative, I used a different headset connected to my docking station and did not presented any trouble. But, after playing for a few hours, the audio went silent for a while without the game crashing. I have yet to experiment this on other games to rule out a more specific reason.

I'm posting my PC specs. As for the programs that seem to fail are as follows:
XAudio2_7.dll+34C29
XAudio2_7.dll+2FF91
XAudio2_7.dll+2B4B3
XAudio2_7.dll+2A917
ffxiv_dx11.exe+11E8DCE
ffxiv_dx11.exe+11CBA9C
ffxiv_dx11.exe+11BC4C8
ffxiv_dx11.exe+13F2300

I'm hoping for a solution that would allow me to keep playing FF14 more comfortably and am open to suggestions. Thank you for your time

Frequency:Always when using USB headset
World name:Leviathan
Character name:Vrei Farisk

PC Specs (If reporting graphical errors, full PC Specs are required.)
-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS FX504GM.303
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16238.871MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20078.871MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.422GB SYSTEM_FREEDISC_SPACE 108.177GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 931.308GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.984GB SYSTEM_FREEDISC_SPACE 875.090GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8119.436 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_520ffd05714dab67\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_520ffd05714dab67\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_520ffd05714dab67\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_520ffd05714dab67\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6618
SYSTEM_GRAPHICS_DRIVER_DATE 3/7/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHIC/S_CHIP GeForce GTX 1060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6052.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8119.436 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_a3d5bcc37ff12fed\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_a3d5bcc37ff12fed\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_a3d5bcc37ff12fed\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_a3d5bcc37ff12fed\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.2531
SYSTEM_GRAPHICS_DRIVER_DATE 4/8/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {D34D894C-A2E2-4FCB-9E67-3C0D9023A3AC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8648
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/5/2019 00:00:00
SYSTEM_SOUND Speakers (Plugable Audio)
SYSTEM_SOUND_DEVICE_ID {13F7786B-D0B6-495F-93BB-914070EFEDD3}
SYSTEM_SOUND_DEVICE_NAME dlusbaudio_x64.sys
SYSTEM_SOUND_DRIVER_VERSION 1.54.0000.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 00:00:00
SYSTEM_SOUND C27FG70 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {17CF7F92-0786-4C57-8E9B-AB9B8308B598}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0013
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/15/2019 00:00:00
SYSTEM_SOUND Headphones (Corsair HS60 Surround Gaming Dongle)
SYSTEM_SOUND_DEVICE_ID {1A75BBE6-8638-4A05-936F-7C7EEF7182E7}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/11/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {80929EA0-53FB-11E9-8008444553540000}
SYSTEM_INPUT_NAME Corsair HS60 Surround Adapter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8092ECC0-53FB-11E9-800A444553540000}
SYSTEM_INPUT_NAME Controller (Gamepad for Xbox 360)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {80913F10-53FB-11E9-8001444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6F83620-5526-11E9-8001444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6F8AB50-5526-11E9-8002444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {80927790-53FB-11E9-8006444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name:ASUS TUF GAMING
Laptop Model Number:FX504GM_FX80GM

[Dynratygus]

Good afternoon and thank you posting in the Final Fantasy XIV Technical Support Forums.

How long have you been having the crash? Also have any changes been made to the PC? Does this crash only happen on Direct X 11?


Hope to see you online !

[Raymos]

It happened on both directX11 and 9, but crashes faster on 11. As i have explained before, I have contacted the manufacturer about it, had the laptop reset from scratch, reinstalled the game and updated drivers, but the problem persists. The problem was not present on my previous laptop (older model from the same manufacturer (ASUS ROG). I'm currently trying to get in contact with the tech support from the store I bought the laptop to see if there are similar issues. It does seems connected to directX as it has shown a similar audio crash on another game with high graphics (Resident Evil 2: Remake). Hope this helps with pinpointing the problem and a possible solution

[Dynratygus]

Thank you for the reply.

You mentioned the crash happens when the Corsair USB headset is being used. Does the crash happen if there are no headphones plugged in? Please also do a clean reinstall of the drivers.

If you have not done so already, please try doing a cleanboot. Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Hope to see you online!

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.