It was back in Patch 4.3, during the Rising event, celebrating the 5 year anniversary of the game. A massive milestone in an MMO that risen from the ashes, and survived this long with a strong and growing fanbase. However, the moment that changed my perspective of the game forever happened.
It was hard to access the content. In order to do the Rising event, you had to wait, for hours on end, of pure waiting, in order to enter a watered down, FATE driven re-enactment of the hours before the Calamity that was over in 10 mins. I waited 16 hours in total, over 2 days (counting of day of release) in order to get in. Just sitting outside Ul'dah, and hearing about how it's difficult to get in, how the NPC is random or on a set timer. It appeared like it was broken, but was intentionally programmed that way, and working as intended. When the NPC despawns as well that made me cross. Time locked event, not everyone can access, and it all feels cheap, slapped together and barely able to function. In all the years of playing FFXIV, this changed my outlook on the game.
4.3 is in my opinion the worst patch of the entire MMO in my eyes. Recycled content, grind after grind, RNG upon RNG, risking injury to make process and the 5 year anniversary event that Yoshi in-game thanked us for staying with that totally made the anniversary a joke.
With my beloved job BLU revealed as Limited, and literally thrown into the game to die, SE earned my disdain for them.
I feel Yoshi is out of touch with his own community, saying how great the game is and the content he makes yet it feels he ignores feedback, all content is starting to feel the same, just with different rules and the only unique stuff is in Gold Saucer (Lords of Verminion is far better than Eureka).
Every content that has been released has needed a teething period, where we had to struggle and SE had to nerf the grind and buff certain aspects to make it more tolerable. The content we got feels a lot like carbon-copy of HW content, yet somehow feels more lazy and worse. Why can't SE make fun content more often on release that doesn't need a literal fight to make it far more accessible and have the potential to be long lasting instead of a 2 week life span if it doesn't have RNG or a massive grind/pay wall?