Unable to update the game

[CornetEspoir]

So I opened up the game today and kept getting an unable to patch the game error. I decided to reinstall hoping that would fix the issue but I'm still unable to get the game to patch. I'm on pc connected to a router directly and never had this issue until today.

[AruTheUnicorn]

This might be similar to the issue the Proton user base is seeing. It seems that Square Enix in all thier (un)wisdom decided to change the urls. Some routers, platforms, and anything too secure may see issues.

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Are there any other programs running at the same time as FFXIV? If you have not done so already, please try the following:

- Make exceptions for anti-virus/firewall
- Update Internet Explorer:
Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"


Hope to see you online!

[CornetEspoir]

This didn't work i'm not sure what to do now -.-

[Einmimiria]

Thank you for the reply CornetEspoir.

This kind of error can be caused by a few things. Some involve routing issues or congestion along your route to the server. Some involve certain configurations/settings within your home network.

There are a few other things you can try to strengthen your home network:

-Make sure your anti-virus/firewall has the appropriate exceptions for Final Fantasy XIV (you can temporarily disable it while you try to connect as well).

-Check the following Port Ranges on your router/modem to ensure that they have been opened:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
Your ISP can open these ports for you.

-Perform a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.