Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Every time you tried, were you opening the game with Big Picture Mode, correct? If you were to open it from the desktop, does the same issue occur?

You mentioned that you are using Bluetooth to connect the controller. Does connecting via USB change the situation at all?

Just in case, you may want to try a clean boot as well. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!