error 3109

[mixnmatch9]

I have had a PS4 account for awhile now with everything up to shadowbringers pre-ordered and still have active time on my sub.

Just this last week my boyfriend helped me finish building a PC and since game + mode isn't out i figured id get ARR for PC in the meantime and just play through the game.

under my Square Enix/mog station account i bought a PC license and activated it as a secondary service account and placed the character onto Excalibur where my other one is. (i do have a 1st inactive PC one that i haven't used in years and just wanted to leave be to start fresh on PC so technically i do have 3 service accounts)

Now whenever i try to log into my PS4 account i get as far as the Stormblood title screen before i get the 3109 error.

The PC account is running on a 30 day trial and when i load up the client i do select service account "3" not 2 which the PS4 one is on.

i have tried rebooting the PS4 and making sure i had the game closed out here on the PC at the same time to no avail.
The one answer i found on the forums was someone going from PS4 to PC and they stated that refreshing the data centers helped but seeing as how i cant get that far on PS4 I am at a lost as to what else to do.

does anyone have any possible suggestions or solutions? If not guess i will be waiting until tommorrow to contact support.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Forums

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the North American Support Center. Please use the following to contact them:

https://support.na.square-enix.com/c...p?id=5382&la=1

This thread will be moved to ‘Separate Support Required".

Hope you see you online!