Problems with the handling of "Terms of Use"

[CookieHQ]

Yup, which I mentioned above I udnerstand. But they also have to understand our problem.
Let's say someone felt aggrivated at a provocative smiley. and Im only told it was harassment. Harassment can be so much! Theres like 8 different options listed under harasment in their terms. Ill never find out that it was smiley related, so I can't prevent it from repeating.
Or if it was uncalled sarcasm. I dont need the wording 1:1, Id just wish to at least know the category or something to tip me from repeating my mistake.

Maybe it wasnt even chat related and I did something like pull them away with rescue cuz I thought it the easiest to show them what to dodge, disagreeing with someones opinion, countering someones insult with my own rude comment, or linking a spell belittling them, accidently spoiling some story thing in FC chat or emoting in a way they misunderstood.
Just a rough descirbtion attached in future scenarios would be awesome.

Im probably overthinking as always and just said some mean word when I was upset. But atm feeling lost and terrifyed cuz dont want to trip into an other bad situation.