Cannot login with character into Idyllshire

[kasisbkg]

I teleported to Idyllshire as female miqote level 58 dark knight.
I crash on the loading screen and do not enter the world
I get the error "An unexpected error has occurred. Exiting Final Fantasy XIV.(5)" and crash to desktop.
This is 100% reproducible.
I have tried changing my settings to default, and I have also restarted my computer, and I have installed and uninstalled the game.

[kasisbkg]

I still cannot login with the character. I still encounter the same error.

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Is this the only character that this happens with? Can you log into any of your other characters? If so, you might want to try deleting the locally saved data (located: My Documents > My Games > Final Fantasy XIV). Make a backup of this folder just in case this doesn't resolve the issue.

If after this you still cannot log in, please respond back with a Final Fantasy XIV system report. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[kasisbkg]

I can log in with a second character I still cannot login with my first character after deleting locally saved data. Here is the system report. I don't think you'll find anything wrong with it, this looks like a server side bug to me

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\pwrusr\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 11/18/16 20:55:44 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8143.680MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9743.680MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 347.024GB SYSTEM_FREEDISC_SPACE 31.477GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.479GB SYSTEM_FREEDISC_SPACE 141.269GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4071.840 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_801c8b004e3f751a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_801c8b004e3f751a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_801c8b004e3f751a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_801c8b004e3f751a\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.2165
SYSTEM_GRAPHICS_DRIVER_DATE 2/21/2019 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {E42B622C-2A8D-435D-80F0-303A26F6EC6B}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND DELL P2415Q (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B1F172CB-4E3C-457D-8BFF-DDC0C33543C6}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0013
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/22/2019 00:00:00
SYSTEM_SOUND SPDIF Interface (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {B2233966-E866-411B-A3A9-8F3B0615DDD4}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E7D1EFD3-10B6-473E-9C20-26AF8BA1844B}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {428DBB40-10D6-11E7-8001444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C37CA40-3DF3-11E9-8001444553540000}
SYSTEM_INPUT_NAME Das Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 32 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9C37F150-3DF3-11E9-8002444553540000}
SYSTEM_INPUT_NAME Das Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {230A6550-1088-11E7-8001444553540000}
SYSTEM_INPUT_NAME Sensei Raw Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {230A6550-1088-11E7-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Sensei [RAW]
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {230A6550-1088-11E7-8004444553540000}
SYSTEM_INPUT_NAME Sensei Raw Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Cannot login with character into Idyllshire - Google Chrome
Gmail - Free Storage and Email from Google - Google Chrome
Untitled - Notepad
My Games
Documents
Settings
Settings
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Legend of Heroes - Trails in the Sky
Adobe Flash Player 32 PPAPI
Fraps
Google Chrome
珊海王の円環
PowerISO
RPG MAKER VX Ace RTP
Skype version 8.11
Steam
Sid Meier's Civilization V
Stellar Phoenix JPEG Repair
TalonRO Client
TrueCrypt
µTorrent
VeraCrypt
VLC media player
Yumina the Ethereal
Windows SDK Desktop Libs x86
vs_tipsmsi
Universal General MIDI DLS Extension SDK
Microsoft Visual C++ 2017 x86 Debug Runtime - 14.11.25325
Windows Software Development Kit - Windows 10.0.15063.468
vs_minshellmsi
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
SdRt4200
Windows SDK for Windows Store Apps Tools
Windows IP Over USB
Kits Configuration Installer
Windows SDK for Windows Store Apps Headers
WinAppDeploy
Windows SDK Redistributables
Windows Team Extension SDK Contracts
Windows SDK
vs_filehandler_x86
Java 8 Update 121
WinRT Intellisense Desktop - Other Languages
TP-LINK Archer T6E Driver
珊海王の円環
Windows SDK Desktop Libs x64
Windows IoT Extension SDK
Windows App Certification Kit x64
icecap_collectionresourcesx64
Microsoft Visual Studio Setup Configuration
Windows SDK Desktop Tools x86
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
RPGツクール2000 ランタイムパッケージ
vs_FileTracker_Singleton
Apple Application Support (32-bit)
Windows SDK Desktop Headers x86
WinRT Intellisense Desktop - en-us
vs_communitymsires
Java Auto Updater
Universal CRT Headers Libraries and Sources
vs_communitymsi
Windows Team Extension SDK
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
Universal CRT Redistributable
vs_Graphics_Singletonx86
Google Update Helper
Windows Mobile Connectivity Tools 10.0.15063.0 - Desktop x86
icecap_collectionresources
Microsoft Visual C++ 2017 Redistributable (x64) - 14.11.25325
vs_minshellmsires
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Windows SDK for Windows Store Apps Metadata
icecap_collection_neutral
Windows SDK EULA
Windows App Certification Kit SupportedApiList x86
Windows SDK for Windows Store Apps Contracts
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
Universal CRT Tools x86
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
Windows SDK for Windows Store Apps
WinRT Intellisense PPI - en-us
Windows IoT Extension SDK Contracts
Windows Desktop Extension SDK
Windows SDK Desktop Headers x64
Windows SDK DirectX x86 Remote
Intellisense Lang Pack Mobile Extension SDK 10.0.15063.0
Windows SDK for Windows Store Managed Apps Libs
Windows Desktop Extension SDK Contracts
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Windows SDK for Windows Store Apps Libs
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
WinRT Intellisense IoT - en-us
Windows SDK Desktop Tools x64
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
vs_devenvmsi
Apple Software Update
WinRT Intellisense PPI - Other Languages
vcpp_crt.redist.clickonce
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
WinRT Intellisense UAP - Other Languages
WinRT Intellisense IoT - Other Languages
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
vs_minshellinteropmsi
Universal CRT Extension SDK
vs_filehandler_amd64
Windows Mobile Extension SDK 10.0.15063.0 - ARM
Windows SDK Signing Tools
Windows SDK AddOn
MSI Development Tools
Windows SDK Facade Windows WinMD Versioned
Microsoft ASP.NET Diagnostic Pack for Visual Studio
むすめーかーHD
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft System CLR Types for SQL Server 2017 CTP2.1
Windows SDK Modern Non-Versioned Developer Tools
WinRT Intellisense UAP - en-us
Windows SDK Modern Versioned Developer Tools
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Mobile Extension SDK 10.0.15063.0 - x86
Windows SDK for Windows Store Apps DirectX x86 Remote
カスタムオーダーメイド3D2
メイクMeラバー
File Shredder 2.5
Microsoft Excel 2010
FINAL FANTASY XIV Online
The Elder Scrolls V: Skyrim
Counter-Strike: Global Offensive
Sid Meier's Civilization V
WinRAR 5.40 (64-bit)
Windows App Certification Kit Native Components
Core Temp 1.7
Microsoft Visual Studio Team Foundation Server 2017 Office Integration Language Pack (x64) - ENU
vs_Graphics_Singletonx64
Windows SDK for Windows Store Apps DirectX x64 Remote
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
MPC-HC 1.7.11 (64-bit)
Application Verifier x64 External Package
DiagnosticsHub_CollectionService
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Universal CRT Tools x64
Microsoft Visual Studio Team Foundation Server 2017 Office Integration (x64)
icecap_collection_x64
Microsoft Visual Studio 2017
VS JIT Debugger
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Office Excel 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Office 32-bit Components 2010
Microsoft Office Shared 32-bit MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
iTunes
Microsoft System CLR Types for SQL Server 2017 CTP2.1
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
VS Script Debugging Common
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325
NVIDIA Ansel
NVIDIA Control Panel 421.65
NVIDIA Graphics Driver 421.65
NVIDIA GeForce Experience 3.12.0.84
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA Optimus Update 31.0.11.0
NVIDIA PhysX System Software 9.17.0329
NVIDIA Update 31.0.11.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.13
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.12.0.84
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
Microsoft Visual C++ 2017 x64 Debug Runtime - 14.11.25325
Windows SDK DirectX x64 Remote
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Apple Application Support (64-bit)
Apple Mobile Device Support


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000007A8
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000024B4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001918
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000768
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002FFC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000021B8
C:\Program Files (x86)\Steam\Steam.exe 00001DDC
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000099C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001818
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000628
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002D38
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001FE8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.42.60.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00001E74
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19031.64.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001514
C:\Program Files\iTunes\iTunesHelper.exe 0000327C
C:\Users\pwrusr\AppData\Local\FluxSoftware\Flux\flux.exe 00000250
C:\WINDOWS\Explorer.EXE 000025C8
C:\WINDOWS\System32\svchost.exe 00000B14
C:\WINDOWS\system32\ApplicationFrameHost.exe 000012FC
C:\WINDOWS\system32\DllHost.exe 00002FF0
C:\WINDOWS\system32\SettingSyncHost.exe 00001FF4
C:\WINDOWS\system32\conhost.exe 00000BB0
C:\WINDOWS\system32\notepad.exe 00001D58
C:\WINDOWS\system32\sihost.exe 00000E0C
C:\WINDOWS\system32\svchost.exe 000018AC
C:\WINDOWS\system32\taskhostw.exe 00001280
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000036DC
C:\Windows\System32\RuntimeBroker.exe 00002124
C:\Windows\System32\SecurityHealthSystray.exe 0000363C
C:\Windows\System32\smartscreen.exe 00001F88
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000012F4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000006A0

[kasisbkg]

I still cannot login with this character at all. Once it is tomorrow, I will have been unable to login to this character for a week.
If you can teleport my character out of Idyllshire, I'm 80% sure that will fix it. The game was working fine until I tried to go to the city