FFXIV Crashing My Entire PC

[Dreamhare]

Ever since I bought a new desktop, FFXIV has been freezing my entire computer. I ran stress tests on my RAM and CPU and everything came back clean. I have no issues with overheating when monitoring that, and I recently replaced my GPU and power supply thinking it may have been that. I still have the issue and it's driving me insane. If anyone could help me solve this, I would appreciate it.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\sakur\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU AMD Ryzen 3 2200G with Radeon Vega Graphics (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P4.70
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16313.168MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18745.168MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1854.473GB SYSTEM_FREEDISC_SPACE 1546.880GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8156.584 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\windows\System32\DriverStore\FileRepository\u0338124.inf_amd64_b9b08b9409c1138e\B337967\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\u0338124.inf_amd64_b9b08b9409c1138e\B337967\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\u0338124.inf_amd64_b9b08b9409c1138e\B337967\aticfx64.dll,C:\windows\System32\DriverStore\FileRepository\u0338124.inf_amd64_b9b08b9409c1138e\B337967\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.15011.1004
SYSTEM_GRAPHICS_DRIVER_DATE 1/8/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (3- Logitech USB Headset)
SYSTEM_SOUND_DEVICE_ID {2BBB9588-0E11-423D-9B67-FA192D0FA255}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Speakers (2- Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {74A2A084-A29A-4436-82D0-5C238871C07F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8648
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/5/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4407AE20-F60A-11E8-8001444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31F88440-F4D2-11E8-8003444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31F8AB50-F4D2-11E8-8004444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31FA0AE0-F4D2-11E8-8005444553540000}
SYSTEM_INPUT_NAME USB OPTICAL MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31F7E800-F4D2-11E8-8001444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31F83620-F4D2-11E8-8002444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {31FAF540-F4D2-11E8-8006444553540000}
SYSTEM_INPUT_NAME PS/2+USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
@WAGA ARU G - Discord
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
BitRaider Streaming Client
Canon MG2500 series On-screen Manual
Canon MG2500 series User Registration
Canon My Image Garden
Canon My Image Garden Design Files
Canon Inkjet Printer/Scanner/Fax Extended Survey Program
Canon My Printer
Canon Quick Menu
Canon IJ Scan Utility
Canon Easy-WebPrint EX
Origin
Steam
Star Wars The Old Republic
Uplay
Webroot SecureAnywhere
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 8 Update 201
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
Adobe Shockwave Player 12.3
Java Auto Updater
Dragon Age™ II
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Photoshop CS6 version 13.0.1
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Adobe AIR
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
AMD Settings
7-Zip 18.05 (x64)
AMD Software
Terraria
Castle Crashers
Don't Starve Together
GOD EATER RESURRECTION
UNO
Warhammer: Vermintide 2
MapleStory 2
VLC media player
WinRAR 5.40 beta 4 (64-bit)
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Canon MG2500 series MP Drivers
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 201 (64-bit)
Malwarebytes version 3.6.1.2711
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD Radeon Settings
AMD Problem Report Wizard
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Silverlight
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Google Chrome
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
AMD User Experience Program Installer
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Branding64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000890
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002E30
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001D3C
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 000020C8
C:\Program Files\Webroot\WRSA.exe 00001474
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19031.57.0_x64__8wekyb3d8bbwe\YourPhone.exe 00000310
C:\Users\sakur\AppData\Local\Discord\app-0.0.305\Discord.exe 00000318
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001FBC
C:\Windows\System32\RuntimeBroker.exe 00002100
C:\Windows\System32\smartscreen.exe 00001F24
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000584
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001988
C:\windows\Explorer.EXE 00001924
C:\windows\System32\svchost.exe 00001FE8
C:\windows\system32\ApplicationFrameHost.exe 000019F4
C:\windows\system32\DllHost.exe 00001D84
C:\windows\system32\SettingSyncHost.exe 00001C20
C:\windows\system32\sihost.exe 000014AC
C:\windows\system32\svchost.exe 00001AE0
C:\windows\system32\taskhostw.exe 00001590

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this first start happening? Has this only happened with this new PC, or have you experienced it on your previous one?

Do you notice any patterns to the freezing? Does it only happen in certain areas or while doing certain actions?

Since this is a new PC, you might want to double check if Windows is updated completely. Many 'Optional' and 'Recommended' updates might not have been downloaded automatically.

You may also want to try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Dreamhare]

It can happen in an area. I've had it happen in my Goblet apartment and in Eureka trying to do NM trains.

All of my drivers are up-to-date and I have no new Windows updates since the last one. I did try disabling all startup programs in the Task Manager and it froze again a few minutes ago. I'm honestly not sure. I thought maybe it was a sound card issue? I've tried it through just my headset, an external soundcard and my built-in one. I still get issues for each one. Now I'm trying to run it through my video card's sound, so we'll see if that works. I just never had this issue on my old set-up, so it's really baffling to me.