Constant 90k Disconnects This Past Week

[Reka_Aia]

Issue: Multiple 90k disconnects and lobby server errors across two accounts and two separate PCs

Steps Taken:
- Reset router
- Reset modem
- Ran speed test
- Pinged Aether Lobby Server
- TraceRT Aether Lobby Server

Results of Steps:
All other internet dependant things work (Discord, Web Browser, Youtube, Twitch, Spotify). Upstream / Downstream are fine and as fast as they should be. FFXIV fails to stay connected.


TraceRT Data:
3 9 ms 8 ms 10 ms xe-1-0-1-87-bdr01-cgr.teksavvy.com [xx.xx.xx.xx]
4 10 ms 9 ms 9 ms ae4.cr1-cgy1.ip4.gtt.net [69.174.3.41]
5 63 ms 69 ms 61 ms et-1-0-31.cr4-sea2.ip4.gtt.net [89.149.130.70]
6 24 ms 24 ms 25 ms as2914.cr4-sea2.ip4.gtt.net [199.229.231.90]
7 * 28 ms * ae-5.r23.sttlwa01.us.bb.gin.ntt.net [129.250.2.7]
8 74 ms 75 ms 74 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
9 78 ms 77 ms 78 ms ae-41.r02.snjsca04.us.bb.gin.ntt.net [129.250.6.119]
10 77 ms 78 ms 78 ms ae-3.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.11]
11 78 ms 78 ms 77 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
12 78 ms 78 ms 77 ms 204.2.229.234
13 78 ms 75 ms 78 ms 204.2.229.83

Lag Spikes seem to hit on domains connected to: bb.gin.ntt.net which is owned by NTT Communications Global IP Network. Has nothing to do with our ISP or connection here.

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Center.

Are you connected to your Network through WIFI or an Ethernet cable. Have any changes been made to your internet at all? Also how long have you been experiencing this problem?

Hope to see you online!

[Reka_Aia]

Wired or Ethernet? - Happens on both PCs either wired or wireless. No changes to our connection have been made. This has been happening for over a week now exclusively with FFXIV and it happens.

[Rose_Songstress]

I've been having similar issues and the only change has been that I switched to using STEAM to log in instead of the normal desktop log in.

[DiGNiTYFoDDeR]

+1 to this thread, same issues here.

[Orengi]

I also have been disconnecting, it happens very randomly and I use Ethernet Cable, sometimes I even disconnect twice in the same dungeon

[Indomitius]

Same problem on Cerberus, disconnects and kicks into title screen, most of time trying to log straight back in gives another error and closes the game.

[Yshal]

I've had 90001 and 90002 issues for the past two days. FFXIV is the only application giving me issues. I've tried turning off my fire wall. All of the required ports for FFXIV are open on my modem. I've tried the tweaks to internet explorer that one of the Tech Support mods posted on here the other day. Nothing has helped.