WoW I think it's a bit split.

Yes, FFXIV's races have more customization than WoW's races do.

But WoW has a far, FAR greater diversity of races.

But ARR came out in 2013 and WoW in 2004 it's not exactly an achievement to have a better CC than a game almost a decade older than you. (Looking at ARR's release date since it was such a major overhaul from 1.0.)