Results -9 to 0 of 7

Threaded View

  1. #7
    Player
    DiGNiTYFoDDeR's Avatar
    Join Date
    Apr 2019
    Posts
    12
    Character
    Rollo Twopumpson
    World
    Cactuar
    Main Class
    Warrior Lv 69
    Quote Originally Posted by Einmimiria View Post
    Thank you for the reply DiGNiTYFoDDeR. I apologize for the delay in our response.

    As the above poster mentioned, one possibility is that you are running into a routing issue, however, we can't tell for certain whether this is the case without a trace route.

    I'm not exactly sure what you've tried to alleviate the issue, so this may be a bit redundant. Here are some troubleshooting steps you may want to look into:

    1) The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.

    2) Check the following Port Ranges on your router/modem to ensure that they have been opened:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040
    Your ISP can open these ports for you.

    3) You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

    We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
    Well I am glad this thread stayed open...

    12 days without an issue, and same issue all over again.

    Attempt to login and same issue, get in then booted, then if I am lucky, I get kicked mid dungeon... So there is some group that just lost their tank mid dungeon in HW (specifically The Aetherochemical Research Facility) - sorry guys out of my control.

    If it was a routing issue- would this be consistent and not 'disappear' per se like it has the last fortnight (roughly)? Like it's not a self-correcting issue.

    I can likely attempt the number 1 solution above

    number 2 i am quite removed from doing that sort of thing so has anyone got a basic run-through on the how to?

    Unfortunately if this is anything like last time with my errors, it will continue non-stop for the next 48 hours then magically disappear then I can play again, yay... kind of \e/

    But yeah am definitely curious, if it was isp related or routing- would it have 'fixed itself' like it has for two weeks then suddenly go like this again? Cause it's not happening to any other game played in any other country for me.

    EDIT : going by the trend in recent issues - this doesn't seem to be isolated which concerns me
    (0)
    Last edited by DiGNiTYFoDDeR; 04-17-2019 at 03:55 PM.