Date & Time: GMT+11 08:20 am
Frequency: Always
World name: Faerie
Character name: Melon Miu
Retainer name: None
NPC name: Zenos Yae Galvus
Monster name: None
Class/Level: 70
Party or solo: Solo
In-game time: I didn't check it
Area and coordinates: During the MSQ
Housing: None
Steps:
1. I start the main quest "Requiem for Heroes"
2. I talk to Raubahn
3. I start the quest and enter the instance
4. In the middle of the fight, a cutscene happens
5. I get a black screen with an infinite loading icon at the bottom right
6. I can only exit the game or type in the chat box