At this point, it does seem very half-assed. Hope it turns out well.

I feel like people are in an uproar because really, at the end of the day, it's your character's race, animation and 'look' that matters most. People play this game for the story and the social aspect, not the actual gameplay, which is boring beyond belief. It's something you go through to enjoy the rest. And what's wrong with complaining about something you pay a monthly fee for if you don't feel like you're getting your money's worth? Nothing.