It's not that I disagree with you. Actually, quite the contrary. I agree on almost every point. However, the reason why I think that not getting another healer yet is the best possible solution is because I don't want them to allocate resources into figuring out what new healer to make that will only be another copy-paste job in the end. I want to actually, deeply think about the existing healers, evaluate what's wrong with the current situation, come up with a solution, and then implement said solution.
Unfortunately, my hope for this has since been crushed by the "make WHM more easy"-garbage comment that's floating around now, and that, believe it or not, was presented to me as something good when I first shown it yesterday. "At least they are doing something about it! Just wait and see!"
Yeah, thank you, I waited and saw pre-4.0 already, and see where it took us. I'm not gonna wait and see anymore. That comment is on the same level of bad as the "pure healer"-bullshit from pre-4.0...
Ah well. I digressed.