FFXIV Causes hard reset

[jkengland]

I recently started playing FFXIV again and am having an issue where my system will hard restart with no bugcheck (bsod) or errors thrown. This only happens in FFXIV or when running the FFXIV Stormblood benchmark. I have updated the following

Graphic drivers
BIOS
Adjusted power settings

nothing seems to work.


Has anyone else seen this issue?

EDIT: I have been able to run this with DX 11 compatibility switched off. I am running DX12. However I would like a fix to this issue, I should not have to turn off DX11.
Below is my system output.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Jason\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS A12
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16300.801MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18732.801MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1852.256GB SYSTEM_FREEDISC_SPACE 890.105GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.510GB SYSTEM_FREEDISC_SPACE 467.041GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 960
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 960
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2007.750 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.400 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_500de2e34743edfb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_500de2e34743edfb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_500de2e34743edfb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_500de2e34743edfb\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1935
SYSTEM_GRAPHICS_DRIVER_DATE 2/28/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 2160 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4549
SYSTEM_GRAPHICS_DRIVER_DATE 11/9/2016 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {15732C06-10CA-48F6-BED9-37A75E7294C3}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7544
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/24/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {54B2AB23-0378-41FF-97E3-CCDB302684FB}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7544
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/24/2015 00:00:00
SYSTEM_SOUND DELL U2715H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E537417C-C1B6-42DB-A101-B6F5B6413FC3}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0013
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/15/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {623BD150-384F-11E9-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {623C1F70-384F-11E9-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {623C1F70-384F-11E9-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B9015BF0-4C1F-11E6-8001444553540000}
SYSTEM_INPUT_NAME Mionix Naos 7000
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {623C4680-384F-11E9-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K55 RGB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
ffxiv-stormblood-bench
NVIDIA GeForce Overlay
OLEChannelWnd
Alienware Command Center
Event Viewer
Friends
Blizzard Battle.net
Technical Support - Google Chrome

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV

So when you load the game,does it immediately cause the computer to restart? You mention in another thread there is no error message, so what are you doing in game at the time of the forced restart? Does the computer freeze? Also when did this start occurring?

Hope to see you online!

[jkengland]

The system completely reboots with no bugcheck (bsod). This also happens when running the stormblood benchmark. However I am able to play the game by limiting the frames to 30 from 60 OR disabling DX11 compatibility.

These crashes occur when porting from one zone to another or even when logging into the game.

This does not occur in any other game but FFXIV.

[jkengland]

It appears that I spoke too soon. I had FFXIV set to limit frames to 30 and this seemed to work for about 1.5 hours, however in a cut scene the reboot happened again.

[jkengland]

FYI I have opened a ticket with support about this issue.

[Dynratygus]

Thank you for the reply.

Does it crash only on Direct X 11? You mention that you can run the game on Direct X 12, but do you experience any issues on DX 9? Could you try uninstalling and reinstalling the game completely?

Hope to see you online!

[ReiMakoto]

I had this happen a few years ago to me, only solution i had was to get a new CPU because FFxiv had overheated my old one a bunch causing it to become permanently damaged. Once i got the new cpu never had the problem again.

[jkengland]

I attempted to uninstall/reinstall but I am not confident that it completely removed the game as it took less than 5 seconds to say "uninstall complete".

Also support told me that my GTX 960 was not recommended for use with DX11 so they told me to use DX9. However I have never had this issue with any other game in the past or with FFXIV in the past. I am not happy with the work around of using DX9 when my system exceeds all of the recommended settings for running the game.

[KageTokage]

You likely have automatic restart enabled.

It's a function that makes Windows instantly restart the PC the moment it detects what it determines to be a critical error, but this has the side effect of preventing it from actually logging what caused the error in the first place.

I was also having this issue, and it turned out my GPU was crashing due to driver conflicts. Had to downgrade to a stable Nvidia driver and update my motherboard drivers to make things work again (For now...).