Voidkissed, I apologize for the delay in our response.

When was the last time you updated the graphics drivers? I noticed on the system report, the last update for the graphics driver was done in 2016. There is a recent version available as of April 11, 2019. Please make sure the drivers have been updated (if you have not been done so already) .

Also mentioned that Direct X 11 is unplayable. Could you try uninstalling and doing a clean reinstall of Direct X?

Please keep us updated on the situation.