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  1. #1
    Player
    KageTokage's Avatar
    Join Date
    Feb 2017
    Posts
    7,093
    Character
    Alijana Tumet
    World
    Cactuar
    Main Class
    Ninja Lv 100
    If you remember when the game crashed, check the errors that occurred around that timestamp.

    You'd specifically want to look for errors that mention display drivers, DX11, and other GPU related functions that XIV needs to run properly, as those are the usual culprits when it comes to crashes of this nature.

    You might be in an awkward situation like me where the PC is crashing while gaming but not actually logging any errors, though (Which seems to imply it's an issue pertaining to the motherboard settings or something else that's out of the Windows event log's reach).
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  2. #2
    Player
    Voidkissed's Avatar
    Join Date
    Jan 2019
    Posts
    27
    Character
    Marceline Aquila
    World
    Faerie
    Main Class
    Pugilist Lv 27
    Quote Originally Posted by KageTokage View Post
    If you remember when the game crashed, check the errors that occurred around that timestamp.

    You'd specifically want to look for errors that mention display drivers, DX11, and other GPU related functions that XIV needs to run properly, as those are the usual culprits when it comes to crashes of this nature.

    You might be in an awkward situation like me where the PC is crashing while gaming but not actually logging any errors, though (Which seems to imply it's an issue pertaining to the motherboard settings or something else that's out of the Windows event log's reach).
    I'm not seeing any errors that directly correlated with that? And again, now the issue isn't that it's crashing atm (that might be fixed? Unless this is a new weird way of the error manifesting without any full crash or error pop-up) - it's that the video "freezes" (audio keeps going, and to some degree I can affect my character with buttons but nothing is happening visually). If I ctrl+alt+delete myself into task manager and then click back into the game it seems to fix itself for a moment, but then does it again, be it in the same inute or like 10 later.

    Including this morning, just a moment ago! And I tried to pull up the logs asap, so it's roughly everything from 11:25 and onwards - but none of them mention display drivers, DX11 (p sure I'm playing on 9 atm, because 11 was REFUSING to work, but I'll switch to it and give it a quick test after this reply). I really can't make sense of them or figure out which one of these is most helpful. ¯\_(ツ)_/¯

    https://imgur.com/KGlOTHy
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