Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

From what you're describing, it sounds like the connection is localized to the laptop your friend is using. You mentioned that they tried using their old desktop and it resulted in the same error, correct? Can you think of any similarities between the two that may cause this error between the two (the same anti-virus, Both have wireless connections, etc.)?

Can I get some addition information regarding the issue you’re having?

Please provide:

- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs
- Everything you have tried to resolve the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!