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  1. #1
    Player
    Royce_Royal's Avatar
    Join Date
    Aug 2017
    Location
    Gridania
    Posts
    1
    Character
    Royce Royal
    World
    Lamia
    Main Class
    Dragoon Lv 70

    An unexpected error has occured, exiting FINAL FANTASY XIV

    Hello, I have been experiences this pop up every time i try and start up the game, i have tried restarting ym computer and uninstalling/reinstalling the game. I am not sure what is causing this nor what I can do to fix this.
    (0)

  2. #2
    Player
    HamukoArisato's Avatar
    Join Date
    Mar 2019
    Location
    Pirateville
    Posts
    7
    Character
    Rangi Yajua
    World
    Goblin
    Main Class
    Arcanist Lv 33
    Same problem here. Im a returning player and when i played on my old laptop it ran fine but with my new Desktop its not the case. Fresh Windows, DDU's my drivers, and DX9 and DX11 doesnt matter. After running in compatibilty mode and as admin it didnt help at all. Anytime between 10mins~1hour and I get a similar message as OP.
    (0)

  3. #3
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Royce_Royal, when did you start having the crash? Have there been any updates or changes made the PC recently? In your next reply could you provide the error message as well as a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    HamukoArisato, if you are experiencing the same problem, could you create your own thread and provide a system report as well?

    Hope to see you online!
    (0)